Seattle, Washington, United States
I help organizations improve how decisions are made, work gets done, and strategy turns into execution through AI, customer insight, and scalable operating systems. By connecting customer signals, organizational processes, and emerging technologies, I help leaders improve alignment, accelerate adoption, and achieve stronger business outcomes. My work has contributed to identifying a $5B market opportunity, generating $10M+ in revenue impact, uncovering $100M+ in growth opportunities, improving productivity by up to 50%, and accelerating customer-to-product learning cycles. Recent work includes: • Building customer insight ecosystems through Early Access Programs, Customer Advisory Boards, and structured feedback systems • Designing enterprise prioritization and decision frameworks that connect customer demand to product investment and roadmap decisions • Leading AI adoption and organizational transformation initiatives that improve alignment, execution, and decision-making • Implementing AI-enabled workflows using ChatGPT, Copilot, Glean, Gong, Salesforce, and Tableau to improve visibility, efficiency, and knowledge accessibility Areas of focus include AI Adoption, Organizational Effectiveness, Strategy & Operations, Product Operations, and Customer Insight Systems.
Partner with leaders and organizations to improve how information flows, decisions are made, and work gets done. Focus areas include organizational effectiveness, customer insight systems, AI-enabled workflows, and operating model design. ● Advise organizations on decision frameworks that connect customer feedback, business priorities, and operational data into actionable insights. ● Design systems that improve alignment across product, customer-facing, and leadership teams, helping organizations prioritize effectively and execute with greater clarity. ● Develop AI-enabled workflows using tools such as ChatGPT, Copilot, Glean, Gong, and Salesforce to improve knowledge accessibility, reduce manual effort, and accelerate decision-making. ● Apply systems-thinking principles across business, hospitality, and real estate ventures, translating complex challenges into scalable operating models and customer experiences. ● Develop frameworks focused on organizational learning, healthy information flow, and human-centered systems that improve adaptation, alignment, and long-term effectiveness.
Designed and scaled the systems connecting customer insight, product strategy, and organizational decision-making across Infoblox's product organization. Built feedback loops, governance frameworks, and AI-enabled workflows that improved prioritization, accelerated learning, and strengthened alignment between customers, product teams, and executive leadership. • Built and scaled 20+ Early Access Programs (EAPs), engaging 300+ customers and partners to validate product strategy, influence roadmap investments, and improve launch readiness. • Designed and operationalized an enterprise feature intake and prioritization framework, transforming a fragmented process into a structured decision system managing 1,000+ customer requests annually. • Accelerated customer-to-product learning cycles by 55% by connecting customer feedback, product teams, and decision-makers through scalable intake, validation, and prioritization processes. • Built a unified customer insight ecosystem integrating EAPs, Customer Advisory Boards, support channels, Ideas Portal initiatives, and product teams, strengthening roadmap investment decisions and product planning. • Co-led Customer Advisory Board initiatives through organizational transition, expanding executive engagement and strengthening customer-to-product feedback loops. • Created executive visibility and decision-support systems that improved strategic planning, portfolio management, and alignment across Product, Sales, and Leadership teams. • Led organizational effectiveness initiatives including Tiger Teams, onboarding improvements, recognition programs, and product offsite planning, contributing to a 20+ point increase in employee engagement. • Implemented AI-enabled workflows using ChatGPT, Copilot, Glean, Gong, Salesforce, and analytics platforms to streamline reporting, improve knowledge accessibility, and accelerate decision-making across the organization.
Led strategy and operations initiatives for Amazon's B2B fintech sales organization, identifying a $5B market opportunity and building the systems, insights, and operating mechanisms that improved global sales execution across teams in the U.S. and China. • Identified a $5B fintech market opportunity through market analysis and data-driven research, informing go-to-market strategy and investment prioritization for sales leadership. • Standardized Salesforce processes, reporting, and SQL-driven analytics across global sales teams in the U.S. and China, improving forecasting accuracy, pipeline visibility, operational consistency, and leadership decision-making at scale. • Led Customer Advisory Board initiatives that translated enterprise customer insights into product positioning, go-to-market strategy, sales enablement improvements, and investment decisions. • Developed sales playbooks and strategic partnerships that improved sales execution, strengthened customer-centric selling, and supported 10x growth in channel-driven revenue. • Partnered with Marketing to develop targeted B2B campaigns and sales enablement materials that improved alignment between customer needs, marketing investments, and commercial execution. • Redesigned onboarding programs integrating financial modeling, forecasting, and cross-functional collaboration, accelerating ramp time and improving productivity across global sales teams.
Enabled data-driven sales strategy for Zillow's nationwide B2B sales organization, building analytics, operating systems, and AI-enabled capabilities that improved revenue visibility, decision-making, and organizational performance across 600+ sales professionals. • Introduced AI-driven analytics and conversation intelligence capabilities that improved sales visibility, productivity, and leadership decision-making across a nationwide sales organization. • Built business intelligence dashboards and operational reporting systems integrating multiple data sources, providing executives with real-time visibility into performance, revenue opportunities, and strategic priorities. • Designed performance management frameworks supporting financial targets, OKRs, and operational metrics, improving accountability, alignment, and execution across sales leadership teams. • Led cross-functional initiatives spanning process redesign, operational efficiency, cost containment, and product launches, improving sales effectiveness and organizational performance. • Partnered across Sales, Product, Finance, and Operations to align strategic priorities, improve decision-making, and support revenue growth initiatives.
Led nationwide sales operations and strategic initiatives supporting Zillow's B2B sales organization, generating $10M+ in realized revenue impact and identifying $100M+ in growth opportunities through operational improvements, technology adoption, and data-driven decision-making. • Identified $100M+ in revenue opportunities through market analysis, customer insights, and strategic assessments that informed long-term growth planning and investment decisions. • Generated $10M+ in realized revenue impact through sales process improvements, operational optimization, and cross-functional growth initiatives. • Built and scaled a sales fulfillment platform that enabled $1M+ in sales and supported more than half of monthly revenue in sold-out markets. • Led evaluation, pilot, rollout, and enterprise adoption of Gong, Sonar, and related sales technologies, achieving 100% adoption and improving visibility, coaching effectiveness, and sales execution. • Developed sales processes, enablement programs, and operational best practices that increased productivity by 20% within six months and 50% within one year without increasing headcount. • Managed delivery of strategic initiatives including Salesforce Lightning migration, Premier Agent Concierge rollout, and Zuora billing integration, improving scalability and operational efficiency across the sales organization. • Partnered across Sales, Product, Finance, and Operations teams to align priorities, improve execution, and accelerate revenue growth.
Improved revenue capture and operational efficiency across Zillow's sales support organization through analytics-driven process improvements and scalable operational systems. • Led a credit card decline initiative that recovered $1.5M in monthly revenue while increasing operational productivity by 50% within six months. • Implemented a ticketing and workflow management system that improved team efficiency by 150%, enabling the organization to scale from regional to nationwide support. • Built analytics and reporting frameworks that improved visibility into operational performance, revenue leakage, and customer support trends. • Partnered across Billing, Agent Care, and Special Products teams to streamline workflows, improve service delivery, and enhance customer experience.
Led a National Science Foundation-funded environmental assessment program, coordinating research, stakeholder engagement, and data-driven recommendations to support long-term resource management and ecological restoration efforts. • Directed a multi-organization environmental assessment of Browns Gulch and Blacktail Creek, coordinating efforts across government agencies, academic institutions, and community stakeholders to support responsible resource management. • Led a National Science Foundation-funded research team in collecting and analyzing environmental and water isotope data, generating insights used to evaluate habitat health and ecosystem sustainability. • Partnered with researchers from Duke University and the University of Montana to design studies, interpret findings, and translate complex scientific data into actionable recommendations. • Authored comprehensive environmental impact assessments that synthesized research findings, technical analysis, and stakeholder input to support informed decision-making. • Developed and implemented ecological restoration recommendations that improved riparian and aquatic habitat conditions while balancing environmental, regulatory, and community priorities. • Managed complex projects from planning through execution, overseeing research design, field operations, stakeholder communication, reporting, and delivery of final recommendations.