Istanbul, Türkiye
• Monitor and report the sales performance, quality standards, product availability and shop availability of our business partners in Getir Çarşı. • Report to the relevant teams and follow the actions in order to improve the performance of Chain, Key Account and Traditional Trade businesses. • Produce proactive solutions on processes that will improve the performance of our business partners. • Managing the processes of visualization of performance dashboards via Tableau. • Working on situations that can improve the operational process. • Supporting all Service Excellence functions in terms of reporting and analysis.
· Adding new products for çiçeksepeti.com and ensuring all kinds of (product name, site image, price, description, etc.) audit of these products. · Managing and supervising the cargo delivery process. · Performing weekly checks and reporting of the conversations and correspondences of the Merchant - Customer, Customer Representative - Customer, Merchant - Customer Representative. · To identify problems related to the website and business processes and to develop ideas to improve processes.
· I have gained experience in communicating and supporting customers in a full-time working environment. · Through the online training platform, I received training on Occupational Health and Safety, Using Time Correctly, Efficient Working, Effective Communication and much more. · I made researches on various platforms to find potential new customers within the branch and reported them to my branch manager.