North Yorkshire, England, United Kingdom
A motivated Engineer and Manager, with over 20 years' experience in engineering and leading teams of multi-disciplined engineers. A focused problem solver who is flexible and highly adaptable, proven in high pressure environments. Committed to continuous improvement with excellent communication and the ability to influence and encourage. A results driven decision maker, who thrives on responsibility, setting and achieving high standards. Highly analytical and methodical in approach. A dedicated team member, who is also able to work independently, displaying initiative and tenacity. Qualifications include: • FdSc in Engineering Management • Level 4 Certificate in Leadership and Management (ILM) • Licentiateship in Engineering • Level 4 Professional Recognition Award in Engineering • Advanced Level Apprenticeship in Engineering Manufacture – Craft and Technician (Engineering Maintenance) • Level 3 NVQ Extended Diploma in Engineering Maintenance (Mechanical) • IOSH Managing Safely • EAL Level 3 Award in Programmable Logic Controllers
Provide in service LOLER and PUWER thorough examinations to lifting equipment including mobile plant and powered access in line with statutory regulations. Responsibilities include: - Utilise interpersonal and communication skills whilst providing excellent customer service to build long lasting and meaningful relationships with clients. - Mentored 21 new and existing employees in the business to improve efficiency of the organisation over last 12 months. - Schedule and manage appointments with clients, ensuring a customer first approach whilst maximising efficiency, ensuring zero overdue assets in area of operations. - Create and issue detailed technical engineering reports to key stakeholders and senior management in line with company and statutory frameworks. - Assist the business across the country as required to ensure key budget requirements are achieved.
Direct line management of 18 field-based Engineer Surveyors across the North of England and Scotland, driving optimal service delivery with clear customer focus. Accountability for service delivery, budget, contract, and stakeholder management. - Production forecasting and budget control to ensure business KPI's are achieved. - Chaired weekly stakeholder meetings to provide status updates, responding to client concerns in a calm and timely manner. - Successfully submitted business cases to gain additional trainers within the team and a review of IT hardware issued to surveyors. This improved the finance management across several teams, improved the onboarding process for new employees and increased team productivity by 20%. - Conducted a productivity assessment project and devised a lost production recording process that led to a 10% increase in productivity and the recovery of £100,000 of lost revenue over a 12-month period. - Reduced travel by 15% across the team through efficient planning reviews and forecasting, increasing productivity by 10% and improving customer relations over a 12-month period. - Initiated weekly status meetings and ‘one to ones’ with the team to communicate key achievements and improve motivation.
Provided all aspects of maintenance and repair to HGV's and Vans, including Safety Inspections and MOT preparation.
Directly supervised 11 multi-disciplined engineers, coordinating the delivery of inspections, reactive and planned maintenance, fault diagnosis and modifications to a fleet in excess of 150 vehicles and equipment. • Managed a process improvement project to consolidate end-to-end service processes across 7 departments, reducing paperwork by 65%. • Designed and introduced a more efficient training program for new personnel into the company, slashing training time by 50%. • Spearheaded a new booking system for inspections across all departments, improving productivity by 100% and standardising the procedure. • Identified and eliminated unnecessary maintenance tasks, minimising costs, improving efficiency and reducing equipment down time by 5%. • Implemented a Lean Line to inspect and repair vehicles returning to the unit: increasing productivity and efficiency by 15%. • Oversaw the Computerised Maintenance Management System for the organisation, forecasting and coordinating planned maintenance and inspections to maintain maximum asset availability. • Mentored junior members of the team, securing professional and personal development courses, increasing the organisation’s ability to deploy on operations. • Managed the department fire safety register and equipment, ensuring legal requirements were met while providing a safe environment for all employees. • Sustained equipment availability above 95%, whilst working in a high-pressure environment, with limited resources. • Identified and ordered replacement parts required for the repair and maintenance of the fleet of vehicles.
Delivered equipment support: including reactive and planned maintenance, fault diagnosis and modifications to a large fleet of vehicles. • Maintained, fault diagnosed and repaired a fleet of vehicles whilst in the workshop and supporting the unit around the globe, often with limited tools and without access to workshop facilities. • Managed the storage of COSHH, specialist tools and test equipment. Ensured strict Health and Safety, including engineering hygiene, was adhered to within the workplace. • Successfully completed equipment maintainer courses on a wide range of plant, protected mobility and heavy goods vehicles. Improving personal knowledge and increasing productivity in the unit. • Developed and introduced a new procedure which increased tool accountability and reduced tool loss/theft, streamlining the audit process and saving the organisation in excess of £1000 per month.
Daily tasks with this role included: - Customer service - Completing job cards - Tyre replacement and puncture repair - Investigating faults with exhaust systems and replacing components - Emissions testing - Inspecting brake components for damage/wear and replacing components - Carrying out servicing tasks on class IV and Light Goods Vehicles - Diagnosing faults and using diagnostic software