Greater Brisbane Area
Demonstrated history of working with multiple SaaS and Managed Software in the HR/Payroll and Supply Chain industry. Strong strategic focus, stakeholder management, project implementations/management and account management. Strong commercial acumen with a Bachelor of Business (International from Queensland University of Technology.
Primarily responsible for determining the operational direction and people leader for System Administration team for Managed Services clients. Liaising and collaboratively working with both external and internal stakeholders to focusing on project management, account management and technical scoping.
Primarily responsible for determining the tactical direction and people leader for 10 team members. Liaising and collaboratively working with both external and internal stakeholders to promote continuous improvement of implementation and support.
Primarily responsible as a Subject Matter Expert (SME) of SaaS asset management software, and technology suite. Consulting and implementing to over 150 clients and 15,000 devices (with 10-15% annual growth) throughout across Australia. Thorough Project Management skills through project leading implementations of various hardware/software solutions, liaising with clients (C Level) to gain efficiency improvements and compliance measures.
Provided pricing information to customers regarding the Internet, Mobile Phone, Electricity, Insurance Products. Continually achieved sales goals based on monthly reviews with State/National Manager. Assists with inventory, including receiving and stocking merchandise. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.