Worthing, England, United Kingdom
I'm an experienced leader of people and a qualified project manager. I previously worked in a global role in the travel industry. When the Covid pandemic hit, I was prompted to review where, and how, I wanted to spend my energies. I joined the NCPS in 2021, as Head of Membership Services, and my role has grown along with the Society’s increased membership. I now oversee a number of departments and have led several successful projects for the Society. I am committed to the NCPS's ethos of diversity, creativity, autonomy, accessibility, and a commitment to mental health equality. I am passionate about how human connection and talking therapies can be transformative in improving people's well-being.
• Building and maintaining the relationship at a global level between Flight Centre Travel Group and key strategic partner Amadeus IT Group • Understanding the strategic goals of FCTG across all aspects and regions of the business in order to prioritise development requirements • Understanding the ROI for all enhancements requested by business leaders and ensuring costs are managed effectively • Managing the global technology development and marketing funds (the development fund was in deficit when I started the role; by the following financial year it was in credit) • Working with project managers and account managers from both parties to ensure business priorities achieved • Managing the global enhancement requests for the Amadeus online booking tool (OBT) and the Amadeus travel booking platform. Keeping track of the work in progress and reporting to business leaders • Negotiation / sign-off of paid-for deliverables and subsequent tracking of deliverables. Holding both sides to account for failure to deliver on time • Heavily involved in the industry changing NDC (New Distribution Capacity) initiative (XML-based data transmission standard, changing how airfares are distributed and merchandised) as both product owner and major stakeholder • Member of Amadeus’s UK and Ireland Customer Advisory Board
Project Manager, Flight Centre Travel Group - Spear-headed the below projects: Global Online Booking Tool Migration Project – FCM Global • Moving existing multi-national corporate customers from existing OBT AeTM to cytric Management and Expense • Working with technical teams in multiple international locations • Producing a project plan and migration schedule spanning 18 months • Working with stakeholders to agree on MVP to ensure minimal impact on the servicing teams or corporate customers • The project was successfully handed-over to another project manager at pilot stage in order for me to pursue a new opportunity Set-up of FCM Travel Solutions Germany – FCM Europe • Spear-heading the delivery of a new arm of the travel management company in Berlin • Gathering requirements, compiling project documentation, facilitating workshops to agree scope and schedules and develop project plan • Coordinating stakeholder communications • Working with recruitment, HR, property and IT departments. Working with third party vendors and managing stakeholders • This project was successfully delivered on time System and Process Migration – FCM Nordics • Working with an international team to move Nordic systems to an upgraded version of the Amadeus travel platform, in parallel to changing their processes to align with the FCM standard • Over-seeing the sun-setting of automation tools and implementation of new robotics • Developing positive relationships across the Nordic business and collaborating with stakeholders to win buy-in to the change • Project delivered on time with minimal impact to the sales business
Integration of TravelLink Nordics to FCM • Supporting the senior project manager to ensure successful integration of TravelLink Nordics into FCM Europe