Aldridge, England, United Kingdom
Experienced PMO with a strong foundation built from the ground up, beginning my career straight after A-levels and later graduating with high honours in Business Management from Aston University. Currently thriving at ForGood.Tech, I support strategic delivery across technology-led programmes using Microsoft 365 Dynamics CRM and Business Central. Bringing years of practical and theoretical expertise in project management, stakeholder engagement, and operations, bringing control to any PMO. Through my journey, I have gained hands-on experience in delivering and co-ordinating IT/Technology related projects. Passionate about project management and digital transformation, I’m well-versed in navigating delivery frameworks. I leverage project management tools like Microsoft Office Suite, MS Project, JET, Power BI, Microsoft planner and Jira to track milestones, optimise workflows, and turn data-driven insights into effective actions throughout reporting cycles and project phases. I’m committed to translating complexity into clarity, aligning delivery with strategic business goals, and adding value at every stage of the project lifecycle. Whether supporting operational teams or senior stakeholders, I bring structure, adaptability, and a results-focused mindset to help projects succeed.
• Assisted and owned the planning and execution of complex Microsoft 365 Dynamics CRM/Business Central and ERP projects through the full project lifecycle in a professional services environment • Lead the preparation and delivery of weekly PMO reporting decks, providing a consolidated view of portfolio performance and supporting informed decision making at Board level. (CEO,COO,CFO) • Support mobilisation of new projects by reviewing incoming Sales Orders and coordinating PMO steps, including IKOM/CKOM scheduling, SharePoint setup, and customer outreach/BC setup of budget and customer. • Identified process risks, analysed root causes, and implemented mitigations to minimise disruption— tracked in RAID (Risks, Assumptions, Issues, Dependencies) logs • Optimised resource allocation and materials planning using ERP tools (e.g. Pryme) to allow for capacity management. • Assisted in continuous improvement initiatives to reduce bottlenecks and enhance workflow efficiency—producing lessons learned and benefits realisation for future projects. • Worked with compliance and audit teams to maintain documentation accuracy and ensure process adherence, reflecting PMO attention to governance and best practices with the aim of retaining/maintaining ISO standards 27001 and 9001 • Support project managers in maximising team capacity by identifying utilisation improvements and collaborating cross functionally with stakeholders leading to above target billing. • Actively managed project documentation including action trackers, PID's and delivery reports using collaborative platforms (e.g. SharePoint, Auzre DevOps, MS Planner, MS Dynamics and MS Dynamics BC). • Providing Key insights directly into to Chief Operations Officer (COO), streamlining PMO processes and giving accurate updates on project health.
• Utilised ERP/CRM systems (e.g. SAP-DRS) to optimise capacity planning and scheduling frameworks for reactive and planned maintenance across a £3b housing contract for Birmingham City Council, aligning operational delivery with contractual milestones and service-level agreements. • Manage daily scheduling workflows for multi-trade teams, balancing resource availability, geographic coverage, and priority-based job allocation. • Coordinated cross-functional teams to manage resource dependencies and labour forecasting, ensuring efficient staffing aligned with service contracts and reactive works SLA • Monitor planning KPIs including job completion rates, first-time fix performance, and technician utilisation, using Excel dashboards and reporting packs to inform operational decisions. • Utilised RAID registers to identify and mitigate risks in individual planning queries, supporting audit readiness and enhancing operational effectiveness forming lessons learned for future retrofit initiatives and planned/reactive works. • Responsible for producing and maintaining the daily Outstanding Works Report for Birmingham City Council, tracking job blockers, progress variance, and site-level delays. Proactively manage the identification and removal of blockers to ensure continuous workflow and timely project delivery
• Supported end-to-end delivery of CRM Microsoft Dynamics BC implementation, from planning to go-live • Coordinated internal teams and external vendors to align technical requirements and timelines • Facilitated UAT (User Acceptance Testing), issue resolution, and post-launch support • Produced project documentation, risk logs, and progress reports for senior leadership • Conducted stakeholder briefings and training sessions to drive adoption and minimise disruption • Supported data migration, system configuration, and integration with existing platforms
• Supported cross-functional delivery of internal digital transformation initiatives, collaborating with third-party vendors and internal stakeholders to define requirements, scope, design, and implement platforms supporting live services enabling real-time job allocation, shift planning, and service tracking across mobile teams. • Facilitated stand-ups and sprint reviews, ensuring alignment between technical teams and business units on project milestones and system rollouts. • Manage digital services in the live environment, monitoring and managing escalations of support queries. Actively investigating queries, changes, and issues, coordinating discussions across Digital and Technical teams to explore solutions. • Actively managed project documentation including RAID logs, action trackers, PID's and delivery reports using collaborative platforms (e.g. SharePoint, Jira, MS Project, MS Dynamics and MS Dynamics BC). • Assisted in budget tracking and resource allocation, contributing to cost control and forecasting across multiple workstreams. • Liaised with IT teams to support system onboarding, access provisioning, and tool deployment for end-user • Monitored project risks and dependencies, escalating blockers and supporting mitigation strategies to maintain delivery momentum and negate scope creep • Delivered performance reporting and data analysis to evaluate project progress, inform SMT and stakeholder decisions, and support continuous improvement. • Led User Acceptance Testing (UAT) planning and execution, coordinating test scenarios with end-users, capturing feedback, and supporting iterative refinements prior to go-live.
• Provide administrative support across all phases of IT project lifecycles • Maintain and update project schedules, action logs, RAID logs, and other key project documentation • Track project milestones, resource allocation, and deliverables using project management tools • Support software/hardware deployment, system upgrades, or infrastructure projects by managing change and release documentation • Preparation of project reports and dashboards for SMT • Ensure all documentation is stored securely and remains version-controlled • Help manage vendor relationships and track third-party deliverables • Coordinate project budgets, raising purchase orders and tracking invoices where required, aligning variances where possible.
•Assist with project planning and coordination, including scheduling meetings, updating project timelines, and tracking deliverables. •Maintain project documentation, including status reports, schedules, and other key documents. •Support the preparation and distribution of reports to stakeholders. •Coordinate communications between project teams, clients, and vendors. •Help with the preparation and execution of project meetings, taking minutes when necessary. •Provide administrative support to the project management team as needed.