Uniontown, Pennsylvania, United States
Experienced System Administrator with a history of working in the Federal IT sector. Demonstrates strong Information Technology skills with a focus on troubleshooting and attention to detail. A fast learner and require little to no supervision preforming daily activities and duties. Knowledge of deploying, configuring, maintaining and monitoring network equipment; setting up and configuring server hardware; remote access; data retention; wireless connectivity; systems configuration; endpoint configuration management; project and vendor management.
Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches. Perform troubleshooting on problems reported by users to analyze and isolate issues. Ensure completion of system and software implementations on a on a strict deadline.
Provide training, technical direction, and guidance to co-workers in installing, servicing and adjusting of slot machines and slot systems. Schedule, coordinate, and execute slot projects in accordance to state regulations and deadlines. Install, maintain, and update the SDS slot management system and Slot Database. Ensure machine function and output is according to manufacturer's specifications. Perform Slot Data Analysis to determine machines performance.
Set up and maintained the casino floor. Installed, optioned, performed troubleshooting, and repaired machines. Worked with the state of Pennsylvania for testing and regulations. Participated in Slot Department projects in a team environment by interpreting gaming documents, gathered materials necessary to complete the task at hand. Consistently provided polite, professional, and patient support to resolve guest issues in a timely manner.
Performed Tier I and Tier II help desk responsibilities via telephone for a wide-range of technical support needs. Worked with government offices, commercial clients, and local internet service providers to install, setup, and diagnose a range of software, hardware and connectivity issues. Thoroughly documented all activity in the company’s proprietary trouble-ticketing system. Troubleshot issues presented in a timely and accurate manner based on severity level.
Provided support for faculty and staff by providing technical assistance and support for incoming tickets and issues related to computer systems, software, and hardware. Performed troubleshooting on network and PC issues either in person or remotely on a wide range of Operating Systems. Installed and configured client/server hardware, software and peripheral packages. Oversaw and participated in various projects such as remapping the school’s internal network with a combination of SmartDraw and Visio. Created and administered student and faculty accounts in Active Directory.