United States
Deliver exceptional customer experience by building relationships as well as proposing appropriate products, services, and digital solutions to help customers succeed financially. Educate customers on appropriate options for bank products and work with colleagues on customers' financial needs. Handle complex financial transactions using multiple systems to open accounts, obtain mortgage loans and investing.
Developed strategic brand marketing vision, annual and seasonal plans for assigned brands. Create go-to-market campaigns using social & digital content increasing brand identity and sales. Develop and execute marketing plans, including digital market strategies, B2B and B2C marketing. Design trade show booth, engage audience, generate web traffic, increase brand awareness, and increase ROI.
Identified budget and tailored marketing strategies to attract targeted audience align to budget and company’s marketing policies. Addressed company objectives and priorities to help advance brand identity, mission impact and revenue goals. Created successful muti-marketing campaigns leveraging social media, online and print to assist with brand awareness and identity. Conduct market research and competitor analysis to identify new products and go to market opportunities and customer experience resulting in increased sales, profit, and ROI. Provided updates to management on engagement of effective marketing campaigns.
Train new hires on register procedures, order intake, brand, food safety standards and the importance of providing good customer experience. Resolve customer service issues adhering to policies and procedures. Provide exceptional catering experience for clients and companies. Provide great guest service and coach team members to do the same.