Dallas-Fort Worth Metroplex
●Provided technical support for 100+ employees diagnosing software, hardware, installations, networking issues ● Created and managed inventory procedures for over 100 devices using Microsoft Intune and Excel ● Installed Dragos platform and used Palo Alto Network across multiple data center sites, enhancing asset visibility and threat detection across IT/OT environments ● Created and implemented IT and cybersecurity documentation procedures in SharePoint ● Utilized Jamf, SolarWinds and Dameware Remote to remotely access software for Windows and Mac users
● Reported directly to the COO to manage technical operations and IT projects ● Maintained inventory of computers, laptops, and other technological devices ● Configured, imaged and deployed Dell and HP laptops for VITA program and staff ● Deployed Mac computers for the graphics department, integrating active directory for user access ● Developed IT process documentation to enhance operational efficiency
● Diagnosed systems, hardware, and software complications for 200+ employees and customers ● Maintained computer systems such as MacOS, Microsoft Windows, and Linux ● On-boarded/Off-boarded new and expiring employees with collaboration from human resources ● Managed active directory to ensure users have authorization to the correct resources using Entra ID ● Administered mobile devices while enforcing mobile device management policies with Apple Business Manager ● Utilized ConnectWise Solutions ticket system to manage help desk and provided workstation set-up
● Delivered administrative support for key business operations, including scheduling meetings, preparing presentations, and drafting correspondence ● Assisted with data entry and report generation, helping ensure the accuracy of financial records ● Organized and maintained client and project documentation, ensuring accuracy and accessibility