Ho Chi Minh City, Ho Chi Minh City, Vietnam
In the role of Restaurant Manager at McDonald's Việt Nam from 2018 to 2023, I executed a strategic leadership role that significantly impacted the operational and financial success of the restaurant. Sales Leadership: Drove the establishment to achieve and sustain the highest store sales volume in Vietnam, catering to over 65,000 guests monthly. Spearheaded initiatives that contributed an impressive 13% to the overall market sales, underscoring my commitment to elevating the brand's presence and profitability. Operational Excellence: Successfully managed the operations of the highest delivery store in Ho Chi Minh City, implementing efficiency-driven strategies to meet and exceed customer expectations. Oversaw all aspects of daily operations, ensuring seamless and impeccable service in adherence to McDonald's critical customer standards of Quality, Service, and Cleanliness (QSC). Team Leadership and Development: Directed a diverse team of 100 staff, placing a strong emphasis on comprehensive training, empowerment, and delegation of responsibilities. Fostered a culture of continuous learning and professional growth, resulting in a highly skilled and motivated workforce. Financial Management: Demonstrated proficiency in managing store sale revenue, controllable costs, and P&L with a meticulous approach to surpassing key performance indicators (KPIs). Implemented strategic financial initiatives that consistently led to sustained growth and profitability. My tenure as Restaurant Manager reflects a steadfast dedication to elevating sales performance, ensuring operational excellence, and cultivating a high-performing team, all essential components in positioning the restaurant as the highest-performing establishment in the market.