Raleigh, North Carolina, United States
• Develop strategic plans to drive results to achieve client goals. • Manage projects and requests in a timely and effective manner. • Manage team collaboration with Client Strategy Associate to meet and exceed client goals. • Work with Account Management to ensure the client’s success. • Executing and implementing e-commerce strategies in line with customer business goals and initiatives. • Develop strong trusting relationships with customers through open communication and reliability. • Responsible for developing insights and points of view on changing performance, channel dynamics, and industry updates.
• Collaborated with design and engineering teams to utilize resources according to client requests. • Managed team member’s tasks to ensure work efficiency of the Marketing Insights team. • Consistently managed and organized daily projects in SalesForce within a specific deadline. • Worked with cross-functional teams to recommend Key Performance Indicators for individual clients on specific programs and initiatives. • Managed and strengthened client relationships using external data sources, performance metrics, and custom data integrations from social media channels. • Led client facing analytical calls to discuss the software’s ability and limitations while scoping projects. • Managed various projects and created custom progress reports for high-profile clients.
• Leveraged Expion’s software to provide marketing insights to improve key performance indicators through testing and implementing new feature requests. • Created detailed dashboards to display current key social media metrics to improve customer service and sales. • Performed extensive data validation to ensure data reports are accurate.
•Facilitate the planning, coordination and execution of over 1,000 high-profile meetings and events ranging from internal trainings, leadership meetings to DoD and Intelligence Community client meetings with an annual number of attendees supported upwards of 50,000 •Perform administrative and clerical duties as assigned, including meeting scheduling, document creation, data migration, coordination and organization of office space, and telephone requests. •Facilitate team meetings by keeping team members on topic, along with directing the discussion to ensure a coordinated meeting that is beneficial and efficient to the team as a whole •Maintain a daily log of additional client requests and produce a report to provide to manager monthly, while also tracking and maintaining inventory to cut back costs for team budget