South Africa
Marketing professional qualified by experience (QBE) with a background spanning content coordination, affiliate and partner marketing, and customer-led growth across global, remote-first teams. Currently working as Affiliate and Marketing Manager. I manage and nurture relationships with brand ambassadors and affiliates, coordinate campaign activity, and support marketing execution through content planning, copywriting, and global content calendar management. My role sits at the intersection of relationship-driven marketing and operational execution, ensuring clear communication, consistent brand messaging, and measurable engagement. Earlier in my career, I built a strong foundation in retail, hospitality, and call center management, developing leadership, operational discipline, and a deep understanding of customer behavior. This experience continues to inform my marketing approach, grounding strategy in real customer needs and practical execution. Known for strong problem-solving, clear communication, and collaborative working style, I thrive in roles that require ownership, adaptability, and cross-functional coordination. I’m motivated by growth, continuous improvement, and building marketing systems that are both human-centered and performance-driven.
In my role at FluentPet, I lead affiliate and partner marketing while supporting broader marketing initiatives across content, campaigns, and brand communications. I oversee the recruitment, onboarding, and ongoing management of a global network of affiliates and brand ambassadors, ensuring alignment with FluentPet’s marketing strategy and brand voice. I coordinate and manage the global content calendar, collaborating with internal teams and partners to plan, schedule, and execute marketing content across multiple channels. This includes copywriting and editing for affiliate campaigns, promotional materials, partner communications, and customer-facing content, with a focus on clarity, engagement, and conversion. I work closely with marketing and leadership teams to support campaign planning and execution, optimize affiliate-driven promotions, and track performance metrics to inform strategy and improve ROI. Additionally, I provide hands-on marketing coordination support, ensuring smooth communication, timely deliverables, and consistent messaging across regions and platforms. Alongside marketing responsibilities, I manage VIP customer and partner relationships, delivering high-touch support that strengthens brand trust, loyalty, and long-term partnerships.
Currently working in customer service operations, I'm dedicated to ensuring swift resolution of customer queries while upholding the company's distinctive tone of voice, procedures, and operational ethos. My responsibilities span across diverse customer service departments including food quality, complaints, escalations, social media engagement, dispatch coordination, retention efforts, and seamless customer onboarding processes. In this dynamic role, I leverage my profound understanding of customer service excellence, honed communication abilities, and adeptness in navigating high-pressure environments. I excel in multitasking, seamlessly managing multiple tasks simultaneously while maintaining an unwavering focus on delivering unparalleled customer satisfaction.
As a former administrator at SURV, I specialized in orchestrating staffing logistics, ensuring seamless operations for clients while optimizing workforce efficiency. My role encompassed a diverse range of responsibilities, including liaising and coordinating staff, scheduling shifts, and meticulously maintaining staff rosters for streamlined payroll processing. Key Responsibilities: -Efficiently liaised and coordinated with staff members to allocate shifts, ensuring optimal coverage and smooth workflow within client establishments. -Maintained meticulous records of staff rosters, facilitating accurate payroll processing and adherence to regulatory requirements. -Strategically placed job advertisements outlining specific requirements and expectations, attracting top talent to fulfill staffing needs. -Conducted thorough screening and interviews of prospective candidates, ensuring alignment with client preferences and standards. -Spearheaded the onboarding process for new staff members, facilitating seamless integration into client environments. -Acted as a primary point of contact for client requests, promptly addressing staffing needs and providing tailored solutions to meet client expectations. -Skillfully served as a sales development representative, actively engaging with clients to understand their staffing requirements and proposing innovative solutions to drive business growth. Throughout my time at SURV, I demonstrated a commitment to excellence in staffing solutions, consistently exceeding client expectations and contributing to the success of various hospitality establishments. My blend of administrative expertise, interpersonal skills, and sales acumen uniquely positions me to add value to any organization within the hospitality sector.
As a dedicated Fundraising Sales Representative at the National Sea Rescue Institute (NSRI), I played a pivotal role in driving the organization's mission forward by securing vital financial support. My primary responsibility was to engage with existing donors, leveraging outbound calls to upsell entries into our monthly competitions. This involved building upon established relationships, understanding donors' interests, and effectively communicating the impact of their contributions. Beyond nurturing existing relationships, I actively sought out new donors through strategic cold calling efforts. This required a combination of persistence, empathy, and a genuine passion for the NSRI's cause. I employed persuasive techniques to convey the importance of our work and inspire potential supporters to join our cause. Furthermore, I was entrusted with the critical task of donor retention. In instances where donors had cancelled their contributions, I utilized retention strategies to re-engage and reignite their commitment to the NSRI. This involved understanding their reasons for discontinuing support, addressing concerns, and highlighting the continued need for their involvement. I demonstrated exceptional communication skills, a results-driven mindset, and a deep dedication to the NSRI's mission of saving lives at sea. By effectively engaging with donors and securing vital financial support, I contributed to the sustainability and success of the organization's lifesaving initiatives.