Scottsdale, Arizona, United States
Research, review and process checkwriting, direct deposit and wire transfer transactions for both transfer agent and broker dealer client accounts. Ensure accuracy, efficiency and adherence to all internal and external regulations. 99+% Processing Quality Rate Winner, Specialty Brokerage Operations Group Impact Award Brokerage Business Priorities Communication Advocate Participant, Vanguard Corporate CFA Program Participant, Project Marvel
Assist clients in performing mutual fund & ETF trades, opening new brokerage accounts and completing inbound asset transfers. Identify investment needs and position appropriate investment guidance, products & solutions. 100% Call Quality Rate for 2017 & 2018 99+% Trade Error Free Member, Information Center Cognitive Assist Pilot Group
Manage an established book of accounts, specifically educating customers on account terms, promoting repayment programs or settlement plans and negotiating full balance repayment Collections & Recovery Top Performer; Voice of the Customer Survey Top Performer Circle of Champions Award Recipient Events & Volunteer Committee, Inter-generational Employee Network
Supervise sales floor staff; maintain brand, operational and visual presentation standards; process shipment and replenishment; communicate product knowledge, assist in resolving issues and completing special projects
Write, report, edit and publish stories for the quick service and casual dining news website, http://ketchupandmayo.com
Provide direct administrative support for two managing partners, and general support for all principals; manage electronic, physical and archive filing systems for all current and former clients; liaise between account managers, clients and third parties; oversee scheduling, reception, IT, supplies and special projects as office manager