New York, New York, United States
Psychology | Media Criticism | Creative Writing
• Interviews and composes client data in accordance with specific case needs. Identifies key concerns and details assistance options. • Obtains information using multiple databases obtained from both city and state records. Organizes and prepares relevant documents to monitor case processing time and accuracy. • Adapts to special project objectives based on agency ad hoc requirements. Coordinates with other teams/departments to identify and process cases that require unique solutions. • Identifies and rectifies errors within agency cases to ensure that benefits are not incorrectly terminated. • Utilizes multiple proprietary software (i.e. WMS - NY State database and client lookup, POS - benefit processing system, PAM - physical record processing, OneViewer Index) for processing. Provides on-site hardware and software support when IT is unavailable. • Creates macro-based Excel spreadsheets to automatically summarize data for management.
• Reorganized books in accordance with library standards • Created visual aids to highlight different sections of the library • Rented out library materials and kept track of their status through Microsoft Excel
• Assisted in audio set up, logistics, and stage production for a live musical performance. • Taught musical techniques to camp students. • Maintained equipment to working conditions for students to use.