Carl Arwen Torres

HR Professional | Payroll Assist & Timekeeping | Employee Records Management | HR Operations Support | Detail-Oriented & Confidential

Pasig, National Capital Region, Philippines

About

Hello everyone! I’m currently exploring opportunities aligned with my experience in Human Resources, administrative support, and customer service. My background includes HR administration, timekeeping, recruitment support, employee records management, appointment setting, and client communication. While my recent role was sales-focused, I realized I thrive more in people-centered and support-oriented roles. I’m open to HR, Admin, Customer Service, and VA opportunities. Thank you! Connect with me at [email protected]

Experience

  • Appointment Setter at Benchmark Commercials
    Jul 2024 - Jan 2026 · 1 yr 7 mos

  • 0260 Labs (11 mos)
    • Inside Sales Associate
      Apr 2023 - Feb 2024 · 11 mos

    • Appointment Setter
      Apr 2023 - Feb 2024 · 11 mos

      Set an appointment with a local real estate agent or broker Call, text, and email leads from the client’s CRM Set 10+ appointments per month Respond to the client’s email or message in Slack channel or via text message within 10 minutes Provide a daily report regarding the leads that I spoke to Complete 70-100 calls per day

  • Accenture (10 mos)
    • Customer Service New Associate
      Nov 2021 - Aug 2022 · 10 mos

    • Customer Service Specialist
      Nov 2021 - Aug 2022 · 10 mos

      Assists customer through call, chat and/or email Answer customer's queries regarding their account Ensure KPI Metrics are met

  • Sprout Solutions (6 mos)
    • Customer Advocate
      Jan 2021 - Jun 2021 · 6 mos

    • Customer Representative
      Jan 2021 - Jun 2021 · 6 mos

      Answer to client queries through email Updating knowledge-based articles Ensure KPI Metrics are met

  • Associate at Nestlé Business Services AOA
    Mar 2020 - Jul 2020 · 5 mos