Sacramento, California, United States
• Administered the Homeless Management Information System (HMIS) for multi-county Continuums of Care, supporting service providers across Sacramento and Yolo Counties • Managed system configuration, user access, agency setup, and permissions in compliance with HUD HMIS Data Standards and local governance policies • Designed and configured HMIS agencies and programs, including custom data collection screens, assessments, processors, and reports to meet complex program, funding, and reporting requirements • Provided technical assistance, data troubleshooting, and user training to participating agencies through live support, training materials, and a ticketing system • Developed and optimized workflows, system integrations, and automated processes to improve operational efficiency • Conducted ongoing data quality monitoring and clean up, produced required HUD and local performance reports to support program evaluation and decision-making • Ensured compliance with HMIS privacy, security, and confidentiality standards while collaborating with county partners and service providers to support responsible data sharing
Dedicated Program Supervisor with extensive experience leading the Flexible Supportive Rehousing Program. Proficient in HMIS data management, including cleanup and analysis. Demonstrated success in aligning program operations with contractual, HMIS, and HUD data standards to ensure compliance and meet requirements. Skilled in facilitating hiring, orientation, and fostering sustainable team building and solutions. Produced and implemented team training itineraries, materials, and sessions. Instrumental in permanently housing over 100 previously unhoused individuals and families from the 2023-2024 year. Possesses exceptional logic and problem-solving abilities, adept at cultivating compassionate and collaborative teams. Proven track record in managing KPIs and ensuring compliance with HUD community standards for Sacramento Continuum of Care programs through regular meetings with contract monitors and administration.
Demonstrated commitment to promoting sustainable permanent housing solutions and self-sufficiency for clients experiencing unstable housing. Extensive expertise in ensuring compliance with Sacramento Housing and Redevelopment Agency (SHRA) and HUD guidelines, and proficiently handling HMIS software billing and documentation. Skilled in auditing for compliance, conducting data analysis, and adept at developing program infrastructure. Demonstrated proficiency in designing and delivering training sessions, orientations, and utilizing program data analysis to address compliance and enhance overall program effectiveness.
Provided compassionate care and support to individuals in need of crisis intervention and temporary respite services at a 23-hour respite center alongside nurse and case management care teams. Skilled in conducting assessments to identify clients' unique needs and developing personalized care plans. Demonstrated the ability to be a collaborative team player, adept at working alongside a diverse team to create a safe and nurturing environment for clients. Exhibited strong crisis management and de-escalation abilities, ensuring a calm and secure atmosphere for those seeking respite services. Committed to fostering an atmosphere of healing and recovery for individuals during their time at the respite center. Ensured meticulous, PHI policy compliant, data in NextGen EHR system
Collaborated with discharge planners and medical care teams to coordinate and ensure seamless patient care post emergency department hospitalization, in a short-term respite care and shelter setting. Efficiently supported unhoused clients by scheduling medical appointments, obtaining income/benefits, documentation, and facilitating housing solutions. Maintained accurate client records, fostering communication between care teams, and advocated for clients' needs. Committed to enhancing client outcomes through collaborative efforts and comprehensive support services. Ensured meticulous, PHI policy compliant, data in NextGen EHR system.