Greater Burlington Area
With over 10 years of experience in IT project management, I am a Technology Solutions Program Manager at Data Innovations LLC, a leading provider of data analytics and visualization solutions for healthcare systems and laboratories. I am responsible for managing and delivering technology-focused projects that support the company's strategic goals and enhance its capabilities and efficiency. I have a proven track record of successfully launching and implementing Salesforce CRM, Jira Service Desk, and Blackbaud CRM (Lynx) across the organization, working with cross-functional teams, vendors, and stakeholders. I am adept at using agile methodologies, quality assurance testing, and project management tools to ensure timely and quality delivery of technology solutions. I am also passionate about educating and engaging the organization about the value and benefits of the project management office and the technology solutions we offer.
Promoted to program manager after successful leadership of complex projects and demonstrated ability to manage multiple, interdependent initiatives. • Led the initiative to significantly enhance our cybersecurity posture, increasing maturity to 87% through strategic program management and implementation of robust security measures. • Successfully spearheaded the global deployment of a new Microsoft Teams-based telephony system, optimizing communication and collaboration across the organization. • Implemented a cutting-edge capacity planning tool, establishing key performance indicators (KPIs) to track forecast accuracy and drive informed decision-making. • Collaborated closely with leadership to prioritize and execute critical technology projects, aligning with the organization's long-term goals. • Successfully led the organization through its inaugural SOC 2 audit, ensuring compliance with stringent security standards and delivering a comprehensive SOC 2 report. • Contributed to the development and implementation of a standardized project management process, streamlining workflows and enhancing project efficiency.
IT project manager for all internal technology-focused projects, working with teams across the organization to deliver technology for continuous improvement. • Took over the management and implementation of Salesforce CRM, and successfully launched to the organization under budget. • Planned and led the roll out of Jira Service Desk to the company, while sunsetting our older help desk application and onboarding our managed services help desk support team. • Established a regular cadence of standups, project team and stakeholder meetings, as well as initiated a stronger working relationship with our development vendor. • Presented on a weekly basis to the steering committee and executive team members on the status of the projects, as well as communicated out to the organization. • Focusing on implementing project management methodologies and processes to help streamline work and prioritizations; such as business case submissions for new projects, change control for all IT applications and an agile project management methodology. • Founding member of the Change Advisory Board, helping the organization understand the process and importance of change control.
Promoted after demonstrating extensive knowledge and expertise in IT project management. • Established a new project intake process for submitting new project ideas in order to streamline a procedure, using the service desk submissions and Confluence for status dashboards and business cases, in order to show transparency. • Spearheaded the initiative to brand the project management office and educate the organization about what the PMO is and how we can add value to the business and their projects. • Leading part of the project management team in the implementation of Blackbaud CRM (Lynx), monitoring the in-house work from our enterprise applications and IT operations teams, as well as building and creating partnerships with our hosting vendor and consultants. • Manage the document management system (PaperSave) implementation project in parallel to the CRM go-live and successfully launched simultaneously without delay. • Continuing to position the PMO as a business partner for other business units in order to build trust with our colleagues
IT project manager for internal projects at the foundation, working with multiple business units to implement new technologies that help scale fundraising efforts for the university. • As a founding member of the newly established project management office, created templates for the project charter, project kick-off, business requirements documentation, as well as influence decisions about our own project management methodologies. • Successfully managed the project and launched the human resources information system (Sage HRIS) for the human resources and talent management team. • Took over the project for the implementation of the learning management system (Absorb) for the talent management team and effectively rolled out the application to the entire foundation and University Development Program. • Initiated, planned, gathered requirements from identified stakeholders and monitored the implementation of the new JIRA service desk, while also sunsetting the homegrown ticketing system concurrently. • Conducted hands-on project retrospectives at the close of each project, documenting the necessary lessons learned in order to implement the changes to improve with future project.
Software development project manager for a medium-sized consulting firm, working with large companies to develop new applications for the clients. • Managed a project budget of $9.45M for MetLife Japan, to develop and maintain an application for paperless insurance application, as well as managing the resource load for the entirety of the project’s multiple releases. • Collaborated with the client, stakeholders and sponsors to gather, clarify and approve reviewed requirements within Confluence, to manage expectations as well as prevent scope creep. • Worked with a team of 15 developers and quality assurance analysts, in 4 different offices in 3 different countries, and received input from team leads about capacity to plan for the future of the project. • Monitored the workflow, backlog and timelines within JIRA to confirm that the project was on track to meet the deadlines set by the client, as well as making adjustments to these as needed. • Developed weekly status and burndown reports for the team and client, in order to remain transparent and verify that we were delivering what was promised. • Helped keep team morale high by scheduling team building exercises, co-location work sessions and one-one meetings with team members to make sure that they were getting the support they need.
Cloud Services project manager for multiple large-scale Microsoft Office365 implementations from Exchange, Azure, SharePoint and several custom integrations and migrations for many clients. • Hired as the initial project manager for the Cloud Services Delivery team to help bring order, structure and process to CloudBearing (now Comparex) and helped to successfully start the inaugural Project Management Office • Managed a large portfolio of projects, concentrating on Exchange migrations, SharePoint migrations/custom projects and Azure IaaS implementations • Implemented a structured project process workflow used across the company, starting from executed sale to carrying out the statement of work agreed upon by the customer, to reduce risk and scope creep on all projects • Created templates for each of the different types of services and packages that were offered to customers, and have the ability to be customized for each clients individual needs • Customized Project Web App to work with our newly created PMO and give the ability to closely monitor each project’s timeline, tasks, risks and issues • Played an integral part in the migration and merger during the implementation of new financial and project tracking systems when moving from CloudBearing to Comparex during the acquisition • Assisted in applying new KPIs and reporting standards with all of the new systems being adopted by our department; utilization, capacity/resource availability, budget and schedule (planned vs. actual) and developing a BI dashboard for these reports
Project management on small to large scale projects within the organization; concentrating on changes to functionality, updates in Personify and new web pages and portals for our internal and external customers. • Successfully managed ASCD’s Bulk Print EL Subscription and School Improvement Tool for the Whole Child Initiative, focusing on stakeholder communication and engagement, time management and new product development in addition to managing the projects for the marketing copy database, membership renewal curtain, Agile integration with Personify and the Annual Conference 2015 microsite • Site Administrator for the ITS unit’s private and public facing sites, as well as project manager for the revamping of the public facing site and pages • Developed a reoccurring project task list to streamline process for developers and personnel preparing for three separate annual conferences • Member of the Whole Child Network of Schools Selection Committee tasked with evaluating schools on their knowledge and implementation of the Whole Child Tenets and Indicators • Researched professional development applications for iOS and Android and developed a white paper to submit to possible stakeholders for future projects • Played a key role in planning, developing and implementation for the ASCD School Improvement Tool for the Whole Child Initiative, including gathering business requirements, deploying, maintaining, testing and analyzing data