Amsterdam, North Holland, Netherlands
I'm Caio, an engineer with a large experience in Customer Support and Services both on Field and Remote. I am passionate about learning and discovering new technologies! I also have a great interest in reducing time spent on unnecessary tasks by using Lean tools and methodology, and I'm currently focused on DevOps and Infrastructure. Certifications Achieved: - Certified Kubernetes Administrator [CKA] - Certified Kubernetes Application Developer [CKAD] - Cisco Certified Network Associate [CCNA] Main current focus areas: - Kubernetes - Terraform - Ansible - Cloud Providers (AWS / Azure / GCP) - Docker - Git - Ci/CD - Rancher Main Skills and Habilities: • Infrastructure Administration • Windows and Linux Administration • VMWare Administration (Virtualization) • Datacenter Hardware Monitoring and Troubleshooting • Infrastructure Alarm Monitoring • Networks Configuration and Troubleshooting • Troubleshooting and Problem Solving • Programming
Additionally to the Senior Support Engineer tasks, while being a Tech Multiplier I also performed the following tasks: - Handling Internal Escalations for a team of 15 engineers. - Providing guidance to engineers on improving customer experience. - Reviewing support tickets via case review process. - Mentoring and feedback for proficiency in Confluence Cloud segments. - Sharing knowledge and best practices with peer Tech Multipliers in other geo locations.
Senior Support Engineer for the Enterprise customers using Confluence Cloud. Assisting Atlassian customers to resolver their issues and challenges while using Confluence Cloud in large Enterprise Organizations. - Handling critical tickets on a daily basis. - Managing relationship with customers. - Actively guiding and empowering customers with knowledge via meetings. Common activities: - General knowledge on Confluence Cloud usage - REST API Calls to Confluence and Jira Cloud APIs - Splunk logs and queries - Generating SQL reports - Confluence Automation
Providing NeuVector and Harvester Technical Support to customers in several different businesses. Supporting installation, configuration, and troubleshooting in different scenarios/environments: - Platforms: Rancher / OpenShift / Kubernetes - Container Runtimes: Docker / Containerd / K3s - Deployment Types: Helm Deployments / Manifest Deployments - Cloud Providers: AWS / GCP / Azure - Harvester Deployments in Bare Metal servers
Infrastructure Support and Monitoring Team. - Windows Administration (Active Directory, DHCP, DNS, New Deploys) - Linux Administration (New Deploys, Configuration) - VMWare Administration (ESXi, vCenter, vMotion, vSAN) - Hardware Monitoring (Hosts Dell, HP, Cisco, Switches, SANs) - Infrastructure Alarm Monitoring (RAM Memory, Disk, CPU Usage, Connectivity) - Switch Configuration and Troubleshooting
Application Support Team - Remote Monitoring and Troubleshooting of Data Center Infrastructure and Networks for Global Customers. - Collaboration in development and remote support/troubleshoot of MES Applications - Development of web portal for customer access (HTML, JavaScript, CSS, Java, PHP, SQL). - Windows Administration (Active Directory, DHCP, DNS, New Deploys) - Linux Administration (New Deploys, Configuration) - VMWare Administration (ESXi, vCenter, vMotion, vSAN) - Hardware Monitoring (Hosts Dell, HP, Cisco, Switches, SANs) - Infrastructure Alarm Monitoring (RAM Memory, Disk, CPU Usage, Connectivity) - Switch Configuration and Troubleshooting
Technical consulting assistance to customers regarding Industrial Networks and Virtualization Projects. Network Topologies Implementation and Logical Segregation Cisco and Hirschmann Switches Configuration Network Troubleshooting and Validation Industrial Data Center (IDC) Deploying VMWare Environment Configuration Virtual Machine Deploying Host Configuration (Cisco and Dell)
Collaborated with FPGA researching group inside company. Developed a proof of concept prototype of signals multiplexing system, using Xilinx Spartan-6 FPGA and VHDL/C programming languages. The project’s aim was to study the applicability of signals multiplexing in a mobile X-Ray machine to reduce cabling.