Bisceglie, Apulia, Italy
The Digital Manager is responsible and ultimately accountable for all digital experience products onboard. This role proactively executes operational processes and collaborates across multiple teams to support digital products and operations. The DM is the primary shipboard point of contact, liaising between Digital shoreside and shipboard operational leaders to drive awareness of all digital experience products and ensure content and experience meets brand and digital standards across all platforms. This role coordinates training and awareness for all app and crew feature releases, implementation of operations to support releases, content tool kits/templates and change management efforts for his/her assigned vessel. With a single digital manager assigned to each ship, this role is highly-skilled and critical to successful onboard operations.
C&A Loyalty Ambassador is responsible for overseeing the C&A Onboard offers program and execution and plays an instrumental role in servicing our most loyal guests and driving the C&A Guest Satisfaction Ratings and revenue from programs such as the Royal Caribbean Visa Credit Card. This role establishes and supports a positive working environment and focuses on increasing enrollment for C&A Society, achieving monthly Credit Card application targets, achieving ratings targets and meeting all operational goals. Services the Crown & Anchor Society program throughout the cruise. Ensures that all standard operating procedures are adhered to regarding the program. Serves as host at parties and socializes with members at the Crown & Anchor Society Welcome Back Party and Top Tier Event and prepares the Top Cruiser Recognition. Also, socializes with C&A guests in the Lounges and throughout the vessel including hosting tables for Top Cruisers. Presents during the Crown & Anchor Society events and provides pertinent information, updates and recognition. Organizes and hosts the Behind the Scenes tours for C&A Members. Works with Cruise Division, F&B Division and Guest Services Manager to plan and execute events for the Crown & Anchor Society Program. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special request. May provide services at the Guest Services desk and where necessary provides cash and guest account services. Provides and tracks various C&A statistics and plans ahead for special itineraries or seasonal changes.
In accordance with RCL’s philosophy of The ROYAL WAY (Friendly, Passionate, and Committed), each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service in accordance with the Guest Services Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings, performance metrics, and comments assists in promoting a culture throughout the Guest Services team for owning and resolving guest issues. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information. Provides cash and guest account services at the Guest Services desk such as accepting cash payments or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assists guests during boarding and departure process, including establishing onboard credit, Shorex ticket purchases and closing of guest accounts. Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements. Assists guests with immigration and customs procedures and forms. Maintains guests’confidence and protects organization reputation by keeping guest and company information confidential. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication.
The Senior M&R Sales Associate will be accountable for the success of the Britto store. This includes execution of educating and informing guests who enter the store, about the artist and product available. This role supports the Marketing & Revenue Manager when possible outside of main responsibilities noted in position summary. This position entails a high degree of customer interaction where by the SR. M&R Sales Associate handles guest and sales transactions in a prompt and friendly manner. Process sales and maintain a follow up log on any orders made and if shipping is required. Collaborate with team members to meet revenue targets of the Britto store. Maintain overall appearance of the store. Enters daily sales in POS system, generating voyage sales reports, and monthly revenue reports Greet, educate and inform all guests about the artist and the product offered. Executes and implements sales promotions and marketing initiatives to drive sales. Keep extensive inventory reporting on a daily, weekly and monthly basis. Responsible for maintaining inventory, ordering supplies as needed, receiving delivered supplies and reporting any broken or damaged equipment. Maintains a high degree of “floor presence”to observe the operations and to maximize security and safety issues while providing an entertaining and age appropriate environment.
This Position maintains all public areas, crew Public Areas, outer deck (Pools and Jacuzzis) and all public restrooms, in a clean and orderly condition by performing essential duties and responsibilities such as: Operates steam cleaning equipment/machines, scrapers, brooms and a variety of hand and power tools. Uses a variety of cleaners and chemicals depending on the cleaning needs. Mixes water and detergents in a container to prepare cleaning solutions, according to specifications. Cleans public bathrooms, elevators and crew corridors, floors, walls, ceilings, draperies, windows, and area accessories to remove effects of smoke, water and other damages such as dirt, soot, stains, mildew, and excess water and moisture. Dusts furniture and washes windows, walls, ceilings, woodwork, and door panels. Polishes brass and other metal fixtures. Notifies management of all malfunctions, safety, security, maintenance-related issues, etc. Assist food service personnel in the collection of soiled glasses, china, cutlery, etc., throughout the vessel and transports to designated collection areas. Transports guests’luggage to assigned areas during embarkation and disembarkation. Maintains a safe, clean and sanitary pool area for guests and shipboard employees, including the turf. Follows procedures to open and close the pool each day. Observes general safety regulations are followed, responds to any type of emergency by dialing. Maintains deck furniture in a clean and orderly fashion. Stacks chairs and transports to assigned areas. Inspects deck chairs on a daily basis for condition of straps (if damaged, heavily stained or missing, replace immediately), and inspects for leg caps. Issues / tracks towels for guests according to the Pool Towel Policy. Folds towels on port days and transports towels to the towel station. Cleans and sanitizes pool area and spa showerheads on a monthly schedule. Performs a variety of duties when the pool area is closed.
As a Sign Maker I was responsible for leading the design, fabrication, and installation of a variety of signs and mailboxes for our clients. This was an opportunity to showcase the artistic abilities and contribute to the visual branding of businesses. Collaborate with clients to understand their needs and requirements. Design and create custom signs using various materials such as vinyl, acrylic, metal, and wood. Operate sign-making equipment including vinyl cutters, plotters, and large format printers. Prepare vinyl graphics to be apply on signs and vehicles.
Promoter and Sales Person of a new mobile company. Assisting the start up and promoting the product at São Paulo.
The Assistant Manager is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. Also supports the Restaurant General Manager in managing the daily operations of a single restaurant, driving key performance outcomes. Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections. Places and receives inventory truck orders. Maintains and regularly monitors a list of all restaurant assets. Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required. Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers). Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility. Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance. Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines. Ensures that restaurant upholds operational and brand standards.