Sofia, Sofia City, Bulgaria
I tend myself to a high standard ad am typically busy and productive in my work. I generally accomplish more than most people. I am able to motivate others through verbal persuasion. I seek out leadership roles and am able to successfully manage others. I like group situations and being in charge. Others often look to me for my opinion or advice. I have good communication and assertion skills. I work good in group situations but I also keep in mind my personal goals and agenda. I generally am balanced in my approach to working with others and am careful to not create any unnecessary conflict or negativity. I am good at sales and meeting with customers. I am able to handle management type of work and don`t need supervision to accomplish tasks. I have strong leadership abilities and know how to manage different types of employees based on their needs and personality styles.
● Establishing effective processes for organizing project implementation activities. ● Plans and allocates work tasks related to project preparation to employees and volunteers. ● Participates in the selection of employees and volunteers for the project. ● Prepares procedures for working with volunteers and organizes training for employees or volunteers. ● Takes part in selecting external service providers for the project. ● Works alongside authors and the project management team to plan new visual content. ● Monitors the implementation of project activities by external providers, employees, and volunteers. ● Plans and organizes the logistics of material resources, equipment, and personnel for presentations and exhibitions at various locations across the country. ● Collaborates with the Executive Director and the project management team to develop plans and strategies for project implementation and financial sustainability. ● Ensures the accuracy and reliability of documents, analyses, forecasts, and consultations they prepare. ● Analyzes information from completed project activities and the external environment to suggest process and activity optimizations. ● Prepares activity reports in accordance with project requirements. ● Monitors the efficient use of the foundation's material resources. ● Establishes and maintains professional connections with institutions, organizations, and companies to secure new venues for presentations and exhibitions and to promote a positive project image.
• Managing the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support. • Appling broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. • Integrating portfolio knowledge and business understanding to create solutions for customer. • Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams. • Conducting Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts. • Actively driving to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts. • Mentor/consult with team members, other organizations, customers, and vendors on complex issues. • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. • Act as trusted advisor in the consultant role for customer and company sales teams. • Accountable for defined service deliverables for the customer. • Responsible for cost of delivery and total customer experience. • Provide suggestions for operational efficiencies. • Create and deliver Value Based Delivery (VBD) account plans for assigned accounts. • Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
● Official representative and spokesperson, also responsible for providing leadership and direction while developing, managing, and implementing a strategic business plan. ● Ensure compliance to the mission statement and bylaws. ● Oversee the tactical implementation of the long-term strategy for the organization and interface with HPE Global and Diversity, Equity and Inclusion leadership.
● Supports the development and execution of the company Corporate Social Responsibility strategy in Bulgaria ● Supports and coordinate company volunteering campaigns, internal and external Corporate Social Responsibility events ● Coordinate HPE Gives platform workflow providing support to NGOs for their application process to HPE Foundation ● Updates a global volunteering and grants platform ● Engage and work with a variety of key internal/external stakeholders on the Corporate Social Responsibility company activities ● Prepare various Corporate Social Responsibility communication materials adjusted to the different audience
● Effective and timely 24/7 remote support to customers. ● Proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization. ● liaises with customers and other functions with reference to Customer issues. ● Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist. ● Manages the service requests of customers through different access channels to verifies the requested details. ● Coordinates the resources in a proper manner to the client and monitors the overall service event to its completion. ● Provides information to solve customer problems to achieve satisfaction by reviews. ● Accepts customer feedback related to customer entitlement & case management.
● Professionally handle incoming queries by customers via phone and email ● Provide accurate, up to date information to the clients’ requests ● The primary point of contact by thoroughly and efficiently gather customer information and fulfill customer needs ● Greet customers in a courteous, friendly, and professional manner