San Diego, California, United States
Legal Skills: Legal Writing, Drafted Memos, Motions, Requests for Discovery, emails to opposing council and clients, summarized depositions and other evidence, Legal Research, Westlaw, LexusNexis, World Docs, Hard Copy Research, Client Facing, Conducted case intake with clients, updates on case, Microsoft Word, Microsoft Exel, Microsoft Power Point
As a member of the D&E Consulting team I engaged in a number of tasks ranging from receiving intake from clients who required assistance navigating their UltiPro accounts, to resolving various issues with their accounts on a case by case basis. In order to properly address the concerns that clients had with their accounts I received extensive training on the UltiPro software. Common issues clients had included incorrect payments for bi-weekly pay checks, incorrect sick leave available, inability to request days off, inability to create and submit time sheets, inability to access secure documents despite having the required work title and authorizations, inability to access their accounts. In order to better serve clients who were often in a heightened emotional state when contacting my department, I received customer service training on how to calm clients down and get to the root of their concerns in an efficient and professional manner. My position also allowed me the opportunity to exercise careful time management due to the high volume of calls and other correspondence I received daily from clients. At the end of each week I submitted a detailed report to my supervisors explaining the progress I made on my case load and any other unique issues that they should be aware of moving forward.
Under the direct supervision of a partner of the firm I had the opportunity to work on a number of workers compensation and personal injury cases. My duties included conducting intake for potential clients while asking them directed questions to help determine if a cause of action exists, requesting and assisting with managing documents from clients for each case, Drafting Demand Letters, Drafting settlement negotiations based on facts and details specific to each case, Researched legal issues and causes of action that could add value to the case, Drafted requests for discovery from opposing council in the form of interrogatories and requests for production and admission.