Byron Porras

Business Program Manager at Microsoft

Costa Rica

About

Data-driven leader with 20 years of experience in services and technology solutions, organizational leadership, and project/program management. Passionate about fostering development and innovation through a people-centric culture, streamlined by design thinking and continuous improvement.

Experience

  • Microsoft (Costa Rica)
    • Business Program Manager
      Nov 2022 - Present · 3 yrs 8 mos

    • Support Engineering Manager
      Dec 2019 - Nov 2022 · 3 yrs

  • Concentrix (8 yrs)
    • Senior Manager Technical Operations
      Nov 2016 - Aug 2019 · 2 yrs 10 mos

      Senior Manager for NetApp Global Support Center.

    • Technical Operations Manager
      Jul 2014 - Nov 2016 · 2 yrs 5 mos

      Technical Operations Manager for NetApp Global Support Center

    • Technical Support Manager
      Sep 2011 - Aug 2014 · 3 yrs

      Manager for NetApp Global Support Center

  • Operations Support Analyst at Citi
    Feb 2010 - Sep 2011 · 1 yr 8 mos

  • Hewlett-Packard (Costa Rica)
    • Disk Storage Engineer
      Feb 2008 - Feb 2010 · 2 yrs 1 mo

    • Technical Associate IV
      Jun 2006 - Feb 2008 · 1 yr 9 mos

      Help Desk Technician for Credit Suisse