Daniel C.

Group Manager at TD | Enterprise CX & Operational Performance Leader | Prosci® Certified | Strategy to Execution

Greater Toronto Area, Canada

About

I build leaders who build performance. As a Group Manager, I lead multiple Team Managers and a group of frontline professionals, accountable for customer experience, operational excellence, and business results. My mandate is simple: raise the leadership bar and make performance predictable. I specialize in turning strategy into execution. With a background in Financial Services, Wealth Management, and Change Management — and as a PROSCI-certified leader — I design systems that drive clarity, accountability, and measurable outcomes at scale. I believe in structured leadership. Clear standards. Tight execution. Strong coaching. Real results. What I focus on: • Scaling leadership capability across layers • Embedding operational discipline without slowing momentum • Strengthening coaching quality and performance management • Building succession-ready benches, not dependency cultures High performance isn’t accidental. It’s architected — then reinforced daily. Always open to connecting with leaders who care about performance, people development, and sustainable growth.

Experience

  • TD (8 yrs 6 mos)
    • Group Manager - Canadian Banking Contact Centre
      Mar 2026 - Present · 4 mos

    • Team Manager - Canadian Banking Contact Centre
      Nov 2025 - Mar 2026 · 5 mos

    • Sr. Change Management Analyst - Wealth National Office
      Nov 2024 - Nov 2025 · 1 yr 1 mo

  • Ski Instructor at City of Toronto
    Jan 2023 - Mar 2024 · 1 yr 3 mos

  • Customer Service Representative at Global Industrial Canada
    Nov 2015 - Jan 2017 · 1 yr 3 mos