Istanbul, Türkiye
• Delivered projects on credit acquisitions, customer lifecycles, limit management, early warning systems, collections, factoring and digital fraud prevention across Turkey, the Middle East, and Europe. • Transformed clients’ hardcoded decision trees into more flexible structures. • Analyzed business workflows and identified areas for development in collaboration with stakeholders. • Assisted IT teams with decision-making system integrations aligned with business requirements. • Managed project timelines and resource estimates for both new projects and change requests. • Provided product demonstrations and training sessions to clients, ensuring seamless adaption. • Ensured quality after-delivery-service to the client in order to maximize product utilization. • Leading machine learning and analytical model implementation into decision support engine.
• Managed implementation, maintenance, and upgrades for Experian's decision tools in finance and telecom sectors. • Supported IT integrations and testing processes to ensure decision-making system compatibility. • Delivered ongoing training and support for clients to maximize product utilization. • Developed digital fraud strategies based on client-specific risk assessments.
Proactive analyses of the applicability of a new policy rule, its pros and cons Leading role in creating decision trees of credit card applications along with limit evaluation Evaluation of customer oriented and technical projects in cooperation with both Marketing and IT Department
Decision Support Systems Performing simulations and implementations of a new policy rule regarding credit card and limit increase applications Creating decision trees of credit card applications, along with limit evaluations
Implementing new strategical rules into the system via NBSM Preparing daily/weekly/monthly reports regarding credit card applications