Istanbul, Istanbul, Türkiye
• Designed and implemented the "NPS Customer Satisfaction Dashboards" in Tableau, enabling comprehensive analysis customer metrics & trends (correlation of NPS with various drivers like price, time etc) and used it for develenment areas • Collaborated with cross-functional teams and senior leaders to integrate customer analytics into all aspects of the business (TR Market, Food, Locals, Water and Global Markets) • Monitored and reported on the effectiveness of operational strategies on customer satisfaction (NPS), adjusting tactics as necessary to meet KPI’s • Developed and implemented journeys to personalize customer interactions • Created comprehensive and interactive dashboards using Tableau and Mixpanel to monitor, analyze, and report on user behavior and business performance • Analyzed user pain points and developed projects to meet customer' needs • Analyzed competitors by benchmarking