Istanbul, Istanbul, Türkiye
Technical Account Manager with a demonstrated history of working in telecommunications industry. Skilled in customer engagement solutions, contact centers, software development, integrations and service management.
- Improving client engagement experience and driving customer success as a trusted technical advisor for large enterprise accounts in region. - SW Release Management and planning based on software lifecycle policy. - Escalation Management for all technical issues. - Training partners about support management and troubleshooting. - Having periodic meetings with customers, doing followup for new & ongoing issues and discussing preventive actions. - Ensure customers are applying the best practices and the best fit solutions for them. - Supporting sales activities by providing design related consultancy.
Leading Empatel Technical Team providing the tasks below; - Coordinating functional, reliability and regression tests for all CTI Softwares developed in Empatel and for all outsourced projects. - All installation tasks and system integration support in DB and OS level have been provided. - Leading CC Reporting tasks including design, support and deployment for all contact center projects. - Planning for new products to be developed.
- Coordinating IT and UAT tests on Avea CCNE Project. - Forwarding issues to proper team members. - Determining suitable system&software architecture to meet customer requirements.
- Support&Implementation for Avaya Proactive Contact. - Developing CTI applications integrated to outbound systems using .NET and Java Technologies. - Developing iOS Based Applications integrated to contact centre systems especially based on basic management and realtime monitoring. - Good knowledge on Avaya DMCC on Java and .NET, Avaya Proactive Agent APIs and Event SDKs for CTI integrations.
- Tier 2 Technical Support for Avaya IP Office hardware and applications. - Technical Support for Avaya Communication Manager hardware and software products. - Technical Support for Avaya Aura Systems (System Platform, System Manager, Session Manager, Presence Server, Conferencing Server, Collabration Server)