Burak Sargut

About

Dedicated Consumer Banking & Payment Systems professional with 20+ years of diverse experience and a strong vision. Over the years, gained critical thinking and analytic detail-oriented skills, ability to deliver results under extreme pressure conditions. Proven ability to formulate, manage and oversee the functions of customer relations, marketing, partnership, business development, coordination and strategy. Possesses unfailing flexibility and adaptability to constantly changing circumstances.

Experience

• Chief Product Officer at Sipay
  Nov 2023 - Present · 2 yrs 8 mos

• BKM Bankalararası Kart Merkezi (Interbank Card Center of Turkey) (Istanbul, Turkey)
  • Director of Product & Relationship Management
    Jul 2017 - Oct 2023 · 6 yrs 4 mos

  • Director of Product Management
    Oct 2016 - Jul 2017 · 10 mos

    Responsible from * Acquiring & Issuing (Contactless) Products & Projects * Switch & interchange & settlement * Rules & Regulations * Academy

  • Director of Product Management (Issuing & Acquiring)
    Feb 2016 - Oct 2016 · 9 mos

    Management of * Acquiring products & transportation projects, * Contactless payments adaptation program in Turkish payments market

• Multi-Channel Customer Relationship Management Director at TEB
  Dec 2010 - Aug 2012 · 1 yr 9 mos

  • Direct report to Head of Retail & Private Banking • Development of strategies on customer relation management. Ensuring return on investment via either profit generation or operational excellence.

• Fortis Bank A.Ş (Istanbul, Turkey)
  • Channel Management Department Director / Retail Banking Marketing Department
    Sep 2008 - Dec 2010 · 2 yrs 4 mos

    • Direct report to Retail Banking Marketing Head • Generate additional non-interest income to the bank and assist to increase the profitability • Identify & analyze the customer needs and implement new functionalities to ADCs accordingly. • Follow-up and implement recent technological developments to Internet Banking, ATM, Mobile Banking and Kiosk environments. • Penetrate and increase the usage of ADC channels through banking customers with varying campaigns • Cooperate with third parties and introduce new alternatives for their banking trxns.

  • Business Transformation Office (BTO) Director
    Oct 2006 - Sep 2008 · 2 yrs

    • Head of BTO Team, Direct Report to Retail Banking CEO • Set up and maintain project management methodology in Retail Banking Team • Act as a contact point between Business & IST teams • Report the status of entire projects portfolio to Retail Banking CEO & Retail Management Board • Report the status of strategic projects to parent company

• Assistant Vice President / Credits Department / Collections at Finansbank
  Mar 2006 - Oct 2006 · 8 mos

  • Role of “Project Coordinator” Fair Isaac Project • Head of the Debt Manager Administrator Team • Set up and lead a unit which coordinates the collection team’s daily operations