Jacob Buckner

About

Experience

• Sr. IT Support Specialist at Hometown America
  Dec 2022 - Present · 3 yrs 7 mos

• Managed Services Technician at Abbecus Systems Inc.
  Jan 2020 - Dec 2022 · 3 yrs

  • Network Support. Maintain & troubleshoot business’s network • Setup and maintain websites for small businesses • Set up and maintain computers • Troubleshoot errors • General IT support (printer issues, O365 user setup, purchase licenses) • Establish cloud services and manage backups

• IT Support Specialist at University of Iowa College of Public Health
  Aug 2017 - Dec 2018 · 1 yr 5 mos

  • Back up and reimage computers • Download/upgrade computer software • Set up and maintain computer • Troubleshoot errors

• Operations & Maintenance Intern at Exelon Generation
  May 2017 - Aug 2017 · 4 mos

  • Processed and developed turbine parameter settings with comparison to default standards. • Executed support on a proof-of-concept pilot for fleet data reporting capabilities in collaboration with vendor • Developed technical documentation including job aids to support O&M functional activities and 24/7 operations. • Implemented site-specific resource organization (digital and physical) including networking diagrams and inventory. • Design review and modification of O&M department SharePoint resource pages. • Inputted software inventory and database entry for the department in Application Portfolio Management.