Chicago, Illinois, United States
As an experienced global technology, marketing and digital leader I produce billion-dollar outcomes through data-driven global omnichannel marketing, innovative product launches, and transformative technology strategies for highly competitive Fortune 200 companies McDonald’s Corporation and Ford Motor Company. I deliver first-to-market programs, products, and #1 apps to support multi-billion dollar P&Ls and contribute to $112B+ in annual global sales. I partner with stakeholders enterprise-wide from global C-suite to cross-functional teams, bridging the gap between technology and the business and gaining buy-in through my leadership style. I’m an analytical leader known to identify both growth opportunities and operational cost savings across the supply chain in highly regulated franchised and manufacturing environments. - I lead the ~$8B P&L for McDonalds.com and McDonald’s mobile app and a $75M operating annual budget, partnering with Global CIOs and all corporate and technology areas to ensure smooth global operations. - I’m owner of restaurant point-of-sale, the most critical piece of technology for McDonald’s, used in 40,000+ restaurants across 120 countries, representing 2.8B annual global transactions. - My strategic marketing, innovative features and campaign integrations increased digital sales by $1.2B+ in 1 year while making the McDonald’s app the #1 most downloaded US food/beverage app in 2021. - I established and marketed McDonald’s first loyalty program and rolled it out to 14,000 restaurants. In the first 6 months of launch it gained 33M+ active users and generated $6B in sales. - For Ford, I generated a combined ~$6M annual savings via identifying/implementing operational efficiencies across the supply chain, procurement, and manufacturing facilities in a Chicago Assembly plant. - By building a seamless crew and customer in-app/restaurant experience that covered all aspects of customer interaction, I increased speed of service and customer satisfaction by 10 pts.
Promoted to solution, build, deploy, and monitor the most critical piece of technology for McDonald’s – the restaurant point-of-sale technologies used in 40,000+ restaurants in 120 countries, handling 77M transactions per day. Leads team of 15 and 300+ globally distributed developers, with a $75M annual budget. Reports to Global Head of Engineering and regularly presents to Global CIO. Defines global roadmap and technology prioritization for 2.8B transactions representing $112B+ in annual global sales. Breaks down silos and bridges communication between technology and other corporate functions. Works with market CIOs in over a dozen countries and global divisions to assure worldwide functionality.
Advanced to provide expert analysis on manufacturing and facilities costs associated with the Chicago Assembly Plant. Delivered ~$2.4M annual cost savings via identifying/implementing optimizations in manufacturing supply procurement. Built a zero-based budget for a 4,500 employee facility and coached operations managers to underrun departmental performance targets by ~$3.6M annually.
Retained and promoted from Global Finance Product Intern to supervise finance teams in emerging markets and create strategy to develop profitable market-specific properties and provide significant ROI. Led cross-functional teams to identify consumer needs in potential growth markets and develop features for 2016 Lincoln Continental flagship vehicle, contributing to 8% increase in 2015 Lincoln sales.
● Supervised a seven person international team to find global efficiencies in capital forecasting process, which resulted in 25% greater accuracy ● Streamlined global capital forecast process and presented final recommendations to CFO, Bob Shanks, which were incorporated in the 2013 Q1 financials ● Strengthened F Series brand leadership by working with cross-functional teams (Agency, Design, Marketing) to develop Ford Atlas concept vehicle, which was featured on the cover of Autoweek magazine in February 2013 ● Collaborated with Ford and Lincoln Piquette Project teams to deliver 5 in vehicle features ultimately contributing to vehicle margins and corporate revenue strategy
First Tennis Captain in School's history. Served as Men's Tennis Representative for Student Athletic Advisory Committee: ● Provide feedback for NCAA Rules & Regulations Committee ● Advocated on behalf of student athletes for opportunities in academic, athletic, and post graduate situations ● Selected as first Men’s Tennis captain in University history by coaching staff due to ability to lead a multicultural team towards common goals of academic achievement, community service, and top 20 national ranking ● Attended 30+ hours a week of practice, 20+ travelling matches a season, and served as team representative on NCAA council
● Developed content for correspondent interviews during the Democratic National Convention in Charlotte, NC which had nightly viewership exceeding 800,000 people ● Compiled 30+ hours of show content and selected highlights for 3 TV Commercial spots and online promotional videos for “The Daily Show” on Comedy Central
● Provided multi-million dollar revenue recommendations to Waste Management through market research, which addressed process inefficiencies and recycling opportunities ● Presented research findings to 1,000 students and professors, which lead to awarding of $30,000 grant from Waste Management to further investigate study