Pasadena, California, United States
Managed own mortgage company, consulted with clients seeking to refinance or purchase property. Successfully assembled a stellar team of 8 Loan Officers that dramatically grew the business in less than1 year Developed business through strong referral base by providing tenacious follow up and customer service. Provided superior client service throughout the full cycle of the loan process and underwriting form beginning to end Telemarketing out bound calls 125-150 calls daily Manage all customer service complaints or inquires Reason for leaving market crashed forced to close business.
Loan origination Maintained extremely high customer service rating Outbound calls 125-150 daily Reviewed and analyzed loan transactions for preliminary loan approval. Collect all necessary data to complete submission is timely manner to meet all compliance requirements. Solidified contacts with local Realtors, contractors, financial advisors and other referral sources.
Responsible for skip tracing, borrower location Negotiate payment arrangements Collected on unpaid credit card balances, set up legal packages for attorney team. Great customer service skills Extremely high volume of outgoing calls 150-175 calls daily Worked automated dialer 200-250 calls