Buffalo-Niagara Falls Area
I'm deeply committed to creating solutions that elevate productivity and user experience. Currently at Moveworks, I'm immersed in AI-driven chat solutions, helping customers simplify workplace tasks through intuitive conversations. Working alongside a team that's reshaping the AI landscape is incredibly rewarding. Over at Cisco, my journey spanned from leading dynamic teams to delving deep into the technical solutions. The highlight? Ensuring our customers fully leveraged the capabilities of the AppDynamics platform, particularly in Observability and Application Performance Management. Also, I've been brushing up on deep learning and natural language processing techniques, always ensuring I stay at the forefront of technology advancements in the AI space. When I'm not championing tech, I'm embracing my role as a proud girl dad and letting my creativity flow through screenplay writing Here's to a mix of leadership, technical expertise, continuous learning, and those little joys life brings. Let's connect!
Technical advisor overseeing AI-driven conversational solutions for customers. Moveworks is a company that leverages generative AI to simplify workplace tasks and improve productivity through natural language interfaces
Managed a team of Solutions Architects and Technical Consultants covering enterprise accounts in the Americas (accounts with Annual Recurring Revenue of $2.5M to $5M) in the Americas • Achieved a significant 15 30%YoY growth in services engagement renewals by restructuring workloads, providing regular coaching, and promoting collaboration. • Spearheaded collaboration between customers, sales executives, product management, and engineering teams to improve customer advocacy and accelerate quality product enhancements. • Consistently exceeded targets in delivered revenue and team billable utilization quarter-over-quarter and year-over-year.
Supported sales and customer success teams with technical and delivery expertise during the pre-sales and post-sales process to fuel a 30% growth in new logos and 16% growth in expansion opportunities within existing customers YoY. • Designed and executed successful customer projects and solutions to ensure adoption and success with AppDynamics (APM Observability Platform) • Collaborated with customers to understand their business goals and requirements, and aligned our observability solution to meet their needs • Partner with sales teams to provide technical expertise during the pre-sales process, including presenting and demonstrating our observability solution to potential customers • Acted as a subject matter expert on observability and related technologies, keeping up-to-date with the latest industry trends and sharing knowledge with customers and internal teams
2018 Consultant of the year, Americas team of 100 team Members Member of 2018 AppDynamics President's Club • Provided post-sales technical guidance for some of the largest AppDynamics customers in the Media & Entertainment, Healthcare, Finance, and Retail sectors. • Ensured that customers rapidly achieved maximum value from AppDynamics by following best practices and quickly resolving any issues or roadblocks. • Assisted customers with configuring AppDynamics Observability Platform in their environment, including: - Sizing and configuration for on premise infrastructure and components - Deployment and configuration of AppDynamics application agents (Java, .NET, PHP, node.js) - Implementation of custom configuration for business transactions, data collectors, custom exit points, and custom correlation - Configuration of various extensions for AppDynamics, including AWS, Docker, Jenkins, JIRA, and many more - Deployment and configuration of Real User Monitoring (RUM) for both Browser and iOS/Android Mobile apps - Configuration of database monitoring for MySQL, Oracle, SQL Server, DB2, Sybase, and Mongo - Provided feedback to product management teams based on customer requirements and suggestions. - Designed and developed solutions to integrate AppDynamics into the customer's environment and make it a part of their day-to-day operations.
Delivered persuasive product demonstrations and proof-of-concepts to boost product adoption, showcasing the platform’s capabilities in pre-sales and post-sales contexts to drive successful implementations. • Collaborated with sales executives to understand the customers’ requirements and developed customized technical solutions to accelerate new business opportunities achieving 40% over target quota. • Enhanced customer satisfaction by providing pre-sales consultations and ongoing post-sales technical support to ensure seamless transitions and foster long-term customer loyalty. • Outperformed in upsell opportunities through proactive communication and identification of customer pain points, demonstrating the added value of expanded product offerings in pre-sales and technical account management capacities. • Integrate AppDynamics with a large variety of enterprise environments and application technology stacks in Java, .NET and Python.
Designed and developed cutting-edge financial web tools with seamless user experience by combining UX design principles and advanced financial modeling techniques. • Developed financial web tools focused on UX design and Financial Modelling using Python, JavaScript and other 3rd party libraries (ExtJS, backbone.js, d3.js, nvd3.js) • Engineered from concept stage to production—an API library to generate dynamic client-side web sites from R-manipulated financial models and data • Programmed several queries using KDB in-memory data via Q scripting language and Python
Developed 2G/3G radio protocol stack for RIM's BlackBerry 10 Smartphones using C programming. Debugged RF firmware for current BlackBerry products, maintained RF performance test applications using C/C++ and specific test equipment, and efficiently executed ad-hoc tests and calibrations that led to meeting manufacturing deadlines ahead of schedule.