Jeddah, Makkah, Saudi Arabia
Supply Chain Supervisor | Quality Management Representative (QMR) — ISO 13485:2016 (2023–Present) • Led end-to-end implementation and external audit coordination for ISO 13485:2016 certification (2023) in a medical device environment. • Developed and maintained QMS processes (document/record control, internal audits, CAPA, nonconformity control, supplier controls, management review) to keep the organization audit-ready year-round. • Achieved successful certification with zero major nonconformities by strengthening procedures, evidence control, and process compliance checks. • Led investigations and CAPA using 5 Whys/Fishbone, ensuring root causes are addressed and effectiveness checks prevent recurrence. • Supported regulatory and compliance readiness by maintaining controlled documentation, traceability evidence, and audit responses for customers/authorities. • Supported SFDA/SABER/FASAH/import compliance through accurate shipment documentation preparation, follow-up on required evidence, and coordination with stakeholders to prevent clearance delays. • Supervise supply chain and warehouse coordination across multiple locations, managing 1,000+ SKUs (procurement, inventory, distribution, and documentation accuracy). • Improved procurement execution and vendor coordination, delivering 15% lead-time reduction through process streamlining and negotiation. • Supported operations and sales to improve delivery performance, reducing order fulfillment delays by 10%. • Strengthened supplier follow-up and documentation discipline to support compliant purchasing and reduce disruption/compliance risks. Supply Chain Coordinator — Medical Devices Distribution (5 years) • Managed purchasing, inbound coordination, inventory transactions, and delivery documentation while supporting controlled processes in a regulated environment. • Contributed to process improvements in procurement, inventory control, and warehouse coordination to enhance efficiency and service level performance.
• Optimized Operational Efficiency: Streamlined the preparation of operational plans and HR reports, improving alignment with organizational objectives and reducing turnaround time by 15%. • Enhanced Workforce Management: Successfully collected and analyzed occupational data, leading to better-informed hiring decisions and improved job-role alignment. • Improved Document Processing: Led the management and monitoring of HR documents, reducing errors in time reports and supply requests by 10% through the implementation of systematic checks. • Resolved Technical and Data Issues: Provided timely technical support and identified critical data control issues, implementing solutions that improved document handling efficiency by 20%. • Ensured Compliance and Accuracy: Spearheaded the proofreading and encoding of contract-related documents, ensuring compliance with company standards and reducing document revision time by 25%.
• Budget Management and Project Costing: Collaborated in manpower planning to accurately assess and optimize project costs, supporting budget adherence and resource allocation. • Optimized Reimbursement Processes: Audited and processed revolving fund and field operating fund reimbursements for the In-Kingdom Logistics (IKL) expenses, reducing processing time by 20% and ensuring accurate financial reporting. • Improved Document Flow: Streamlined the preparation, distribution, and monitoring of essential documents (time reports, leave requests, and supply requests), improving overall document handling efficiency by 15%. • Enhanced Technical Support: Provided immediate troubleshooting for software and hardware issues, reducing downtime for colleagues by 25% through prompt resolutions. • Strengthened Data Integrity: Developed systematic data management protocols using MS Office applications, ensuring data accuracy and improving the quality of reports generated for management. • Ensured Compliance and Efficiency: Led the investigation and resolution of data and document control issues, recommending procedural enhancements that improved departmental efficiency by 18%. • Efficient Contract Management: Managed the encoding of revisions for Air Navigation Services contracts, improving document accuracy and reducing processing errors by 10%. • Enhanced Administrative Support: Provided comprehensive administrative support to the Airspace Management and Air Traffic Management departments, ensuring the integrity of job records, contract revisions, and logistics documentation.