London, England, United Kingdom
I build teams that build great products! I love to create, scale and optimise platforms and systems to meet complex business challenges - whether its finding new and creative technical solutions or just improvising and improving legacy tech stacks to deliver what we need. I'll always be a software engineer at heart and enjoy any opportunity to get stuck in, but I've come to love leading, supporting and mentoring others as they grow their careers and pride myself on being a people first person.
Elevated decision-making for insurers, brokers, and buyers through real-time asset tracking, exposure monitoring, and detailed reports, serving top marine and aviation companies globally. Managed all (4) product development teams comprising 24 engineers by overseeing team leads and managers, aligning them with business objectives. Led architecture design and platform considerations, coordinated product development activities, and ensured successful project execution as Engineering Manager. Utilized a tech stack primarily consisting of C# microservices in Azure with Kubernetes, leveraging Azure components such as Azure Service Bus and CosmosDB, enhanced by PostGIS and GeoJson for GIS functionality.
Managed 3 teams totaling 19 employees, overseeing 4 CRM products: Alto, Winman, VebraLive, and TechnicWeb. Led the Platform Team to develop core platform components and DevEx tools, ensuring scalability of the Alto CRM product. Oversaw AWS cost management and led cost optimization initiatives in collaboration with AWS Proserve. Managed Leads team and Data Migration team, aligning them with organizational objectives and KPIs. Utilized a C# microservice architecture hosted on AWS, including legacy components in physical data centers with VMWare configurations. Handled Support Operations including on-call processes, incident resolution, and management.
SEM at Kaluza (an OVO company building a new energy platform), leading two platform foundation teams - one focused around identity and authentication, and the other building a unified federated GraphQL API with the aim of providing a consistent interface layer while giving product teams flexibility and autonomy to expose their data. Worked closely with product managers to ensure the teams were outcome focused, and were delivering what was valuable to consumers and/or customers. Responsible for managing 14 - 16 direct reports - ensuring engineers were supported, better informed and continuously growing and developing. Heavily involved in hiring. Ensured the teams were following good practices and were building sustainable technical solutions that aligned with OVO’s technical vision. Teams were highly autonomous, responsible for all aspects of their own AWS and GCP environments. Ensured the team were metrics focused and had suitable ops dashboards and alerting configured. Tech Stack included: Terraform IoC supporting both AWS and GCP environments, CircleCI, AWS Codebuild, Kubernetees, AWS Fargate, Typescript/Node apis, Kafka, Scala kafka consumers, Google DataFlow, BigQuery, BigTable, DataDog (logging, monitoring, alerting), and various support tools and monitors.
SEM for two product teams - one focused around helping customers understand their energy use and resultant carbon footprint, and the other around building products that customers could use to help reduce their carbon impact. The “Energy Insights” applied machine learning and data modelling techniques to energy usage data that helped customers better understand their data and household, and how they could lower their costs and ideally carbon footprints. (See Kaluza above for further details)
Led Trainline’s core UK Rail fulfilment team responsible for all aspects of retailing UK Rail tickets - reservations, ticketing fulfilment and industry settlement. Successfully completed a technology re-platforming to enable international expansion ahead of Trainline’s recent IPO. Key contributor to the design, architecture and implementation of the flexible platform known as “1 Platform”, which grew rapidly to retail over 200 different train and bus company fares across Europe and expanding globally. Ensured a high attention to scaling and performance - retailing roughly 330-350 tickets per minute on average, peaking to over 1000 per minute during busy periods. Coached the team to improve the quality of delivery by simplifying build pipelines, improving testing hierarchy and accuracy with the introduction of mocks, increasing release cadence and decreasing release failures. Mentored individual engineers and aided their development and career progression. Drove the team to improve visibility of system performance metrics through dashboards and improved alerting. Led an initiative to move all services to NET core and hosted on Linux instances in AWS. Responsible for ensuring Trainline’s systems meet the industry accreditation requirements, and prioritise and deliver any changes requested by the regulator. Tech Stack included: C# .net and netcore web apis and message handler services, NServiceBus with RabbitMQ transport extended to support a multi bulkhead twin broker model for resiliency. Primarily MSSQL databases, but heavily used AWS S3 storage too. All hosted in AWS and integrated logging and alerting using an ELK stack.