Campinas, São Paulo, Brazil
I lead the Mobile Platform team in architecting the future of our app. By modernizing our technical foundations, we are democratizing banking access—ensuring that whether a customer is on a flagship device or an entry-level model, they receive a world-class, reliable experience. Nubank is a leading fintech company in Latin America and the largest independent neobank in the world, with more than 130 million clients.
I lead the Mobile Platform team in architecting the future of our app. By modernizing our technical foundations, we are democratizing banking access—ensuring that whether a customer is on a flagship device or an entry-level model, they receive a world-class, reliable experience.
As an Engineering Director, I led four main key initiatives: 1. Refactoring Customer Acquisition and Registration Platforms: Revamped our customer acquisition and registration platforms to align with our evolving product value proposition. We could continue acquiring customers with the right-sized product portfolio requirements by offering a frictionless and customized KYC and onboarding experience per product. 2. Stabilization and refactoring of Customer Support and Agent Platforms: Focused on stabilizing and decoupling our customer support and agent technical platforms to ensure they could scale in line with a) the growth of our customer base (114M of clients) and scale demands b) the complexity of our product portfolio (intertwined customer journeys) c) the expansion of generative AI and copilot-like assistants. 3. Adoption of LLM in CX channels: I spearheaded the strategy adoption of LLMs and GenAI across our customer support channels, handling business and regulatory complexities. This integration brought significant automation levels to our chat, email, WhatsApp channels, and phone interactions using real-time models. 4. Democratizing LLMs and Generative AI internally: Partnered with several business units within the organization by a) collaborating on and enabling numerous external and internal use cases by helping people and projects and b) enhancing the developer experience by integrating external vendors into our technical stack, powered by a unified LLM platform.
CI&T (NYSE: CIANDT) is a provider of strategy, design, and software engineering services to enable digital transformation for the world’s largest enterprises and fast-growing companies. As a local CTO, worked mainly with e-commerce platforms and clients, with a few contributions: - Carrefour Brazil: Re-architect e-commerce and Marketplace platforms, partnered with the VTEX digital platform. - Netshoes: Re-architected e-commerce platform (40 online stores): Store onboarding lead time has been reduced from 4 months to 3 weeks. - Walmart e-commerce platform: microservices decoupling and architecture refactorings. - Nestlé Brazil: Design and implementation of customer and syndicated data platform architecture - Azul Linhas Aéreas: Rearchitect TudoAzul international rewards-based revenue (Interline): Reduced lead time from 11 to 3 months, zero rollbacks, 4x faster lead time, increased 39% points redemptions, 30% new users
Consultancy firm specializing in building bespoke software, primarily within the facilities industry. As the technical founder, I was responsible for technology strategy, product engineering, staffing, and execution.
• Developed high-performance computational processes using the finite difference method for analyzing connected satellites in geosynchronous orbit. • Utilized C programming language with MPI/MPICH2 API to design and develop a cable carbon nanotube network. • Published research in CIC / Unesp 2006, Seccomp 2006, DINCON 2007 showcasing innovative work in mathematical modeling.