Elizabeth, New Jersey, United States
I have a deep passion for exploring new technologies and am particularly excited about the field of artificial intelligence. I'm constantly curious and eager to learn how AI can revolutionize our lives. Alongside my tech interests, I'm an easy-going person who enjoys connecting with others and sharing ideas. I believe that building relationships and exchanging perspectives make the journey more enjoyable and enriching. My adventure with AI is not just about the technology, but also about the inspiring people I meet. I'm thrilled to keep learning, growing, and contributing to this fascinating field.
• Administered all aspects of Office 365 tenant management for new and existing users, including account provisioning, license allocation, Teams policy enforcement, group management, SharePoint site creation and access control, Power Automate flow administration, Exchange mailbox policies and quota management, and Cloud App Security portal configuration with zone restriction policies. • Researched and authored comprehensive knowledge base articles for Windows 10/11 and Mac systems, contributing to a 20% reduction in support incidents through improved end-user self-service resources. • Served as Egnyte Administrator, managing company file storage with daily audits to prevent unauthorized external sharing and misallocation of permissions. Collaborated on the development and enforcement of data loss prevention policies using the Egnyte Protect platform. Maintained user account compliance by verifying license assignments and account statuses. • Executed bi-monthly organization-wide phishing simulation campaigns utilizing Trend Micro Phishing to assess and reinforce employee adherence to cybersecurity protocols and awareness training. • Monitored and managed the HubSpot ticketing system for internal and client-related technical issues, maintaining accurate contact records and enforcing multi-factor authentication (MFA) across all user accounts to enhance security posture. • Completed critical project to update expired TLS/SSL certificates on the company’s VoIP system, ensuring uninterrupted secure communications. Oversaw daily VoIP system administration including user and group management, system configuration, and remote connectivity support. • Provided end-to-end computer systems administration and support for on-site and remote employees, including system builds and deployment, hardware shipping logistics, new employee onboarding, and 24/7 troubleshooting for Windows 10/11 and macOS environments.
• Built strong client relationships through consistent communication and service delivery, leading to repeat business and company growth via client referrals and expansions. • Streamlined and enhanced the existing documentation system, reducing training costs and significantly improving operational efficiency. • Trained and mentored two new employees on daily processes, conflict resolution techniques, ticketing system management, and overall systems administration. • Designed, deployed, and supported over 200 Chromebooks for a private institution on the Google Workspace platform, providing daily technical assistance to students and staff and managing device inventory. • Managed and administered Google Workspace portals for multiple clients and a private institution, overseeing services such as Google Drive (file structure management), Gmail (content filtering policies), Google Photos, and Calendar. • Managed multiple client Office 365 environments, including Azure AD, Intune, SharePoint, and Exchange Online administration to maintain seamless cloud operations. • Created customized SharePoint sites for clients to optimize external collaboration and centralized company information, including homepages and critical resource links. • Deployed and managed Synology NAS devices for clients, tailoring home network file systems to meet detailed client specifications. • Installed, configured, and maintained networking devices from Ruckus, Cisco Meraki, and Araknis, ensuring reliable connectivity and network security for clients. • Provided technical troubleshooting and support for Mac and Windows systems across multiple clients, diagnosing and resolving hardware and software issues efficiently. • Maintained accurate records and documentation through ticketing systems and email correspondence to track and resolve client issues effectively.
• Lead repair agent, Guided team with successful projects with client expectations • Extensive training in troubleshooting and repairing Windows Vista/ 7/ 10/ Ubuntu/ MacOS/ iOS/ Chrome OS • Extensive training on recovering data from corrupted or crashed hard drives • Extensive training on repairing Apple devices as per Apple SOP • Trained on using ticketing system to update clients on repair status’s • Client Data Privacy protocol training & implementation