Bellevue, Washington, United States
I build the operational systems that help organizations run with clarity, consistency, and accountability. My work sits at the intersection of business operations, program management, and partner engagement. I've led cross-functional initiatives, built governance frameworks, and created business rhythms that give leaders the visibility they need to make fast, informed decisions. My approach is straightforward: - Establish structure where there isn’t any - Create predictable, repeatable execution - Align teams around shared goals and measurable outcomes - Build reporting that cuts through noise and supports real decision‑making I've managed multi-million-dollar budgets, driven measurable improvements in stakeholder satisfaction, and delivered complex programs with a 95% on-time rate. Whether the work involves partner programs, customer experience, operational transformation, or executive-level initiatives, I focus on systems that scale - not one-off fixes. I'm currently exploring senior business operations and strategic program roles with a natural path into Chief of Staff work within enterprise tech or large-scale organizations.
Lead global partner engagement by architecting scalable frameworks, operational systems, and governance models that strengthen alignment, accelerate pipeline visibility, and enable consistent, repeatable GTM execution across industries.
• Lead cross-discipline business operations excellence by executing comprehensive strategies, customer engagement initiatives, and performance metrics to drive transformation goals and sales. • Foster strong collaboration among CET teams, vendors, and Microsoft groups to ensure mutual benefits and high team morale. • Provide strategic oversight for all site operations, aligning with the organizational vision and standards of excellence. • Act as the primary liaison for executive stakeholders, ensuring strategic alignment and effective communication, leading to a 40% improvement in stakeholder satisfaction. • Direct multiple projects, managing timelines, milestones, financials, and resources, achieving a 95% on-time project completion rate. • Enhance customer satisfaction by delivering a connected experience across all interactions, leveraging analytics and feedback to drive continuous improvement.
• Managed vendor and cross-functional teams to coordinate projects within a large facility, implemented sustainability programs, and executed strategic plans during the COVID-19 shutdown. • Executed an immersive experience installation, highlighting the utilization of Microsoft technology by partners.
• Executed over 150 events, seamlessly transitioning many to virtual formats and managing events during COVID-19 protocols. • Managed interdepartmental services and collaborated across teams to strategize future events.
• Managed fundraising and sponsor relations for a leading trade organization in commercial real estate, resulting in increased sponsorship revenue. • Planned and organized annual flagship events, including a golf tournament and black-tie gala, to enhance member relationships and sponsor benefits. • Redesigned the association website and launched an event web application for the annual golf tournament with integrated sponsor recognition.
• Maintained a $30K budget and drove sales of more than $200K annually • Managed local wine club of 200+ people • Sales management in tasting room with consistent growth of 10% over 3 years • Developed club recruitment promotions which garnered a 10% increase annually • Established and maintained more than 3 social media platforms on a regular basis • Primary graphic designer for various projects including event posters, regular emails to club members, vintage technical sheets, property signs and redesign of company logo • Oversaw $7,000 remodel of 1,200-square-foot tasting room including building of new tasting bar and patio • Managed property with 2 tenants including collecting monthly rent and organizing maintenance as needed • Organized and planned regular winemaker dinners including menu planning, budget, promotion, event design, ticket sales and food preparations • Created and promoted monthly events for wine club and general releases including concerts, winemaker dinners, and other special events hosting an average of 60 attendees • Produced regular wine tastings with more than 14 pairing menus for special guests • Worked with more than 50 local vendors and companies to organize private and public events on property • Created and executed a calendar for multiple people and platforms