Aliquippa, Pennsylvania, United States
I am a Technology Specialist at PNC Bank with experience administering and executing processes and procedures related to technology infrastructure products and services. I have supported technical teams with operational, analytical, and research tasks. I have also assisted in the development and maintenance of technical, operational, and service procedures, with a main focus on providing ongoing maintenance and addressing issues with deployments for the Endevor platform on the mainframe. My technical expertise and attention to detail enable me to excel in my role and provide valuable support to my team and organization. In addition, I am always looking for opportunities to expand my knowledge and skills and am committed to staying up-to-date with the latest developments in my field. I hold several certifications, including CompTIA A+, Google IT Support, and several digital badges from Broadcom and IBM. I have a Bachelor of Science in Business Administration and Management from Penn State University.
Supported the software development lifecycle by administering and executing processes related to the technology infrastructure products and services at PNC Bank, utilizing Agile methodologies and Jira project management software. Provided operational, analytical, and research support to technical teams. Assisted in the development and maintenance of technical, operational, and service procedures. Delivered on-call support to end-users, providing timely and efficient resolution to incidents related to software deployments on the mainframe under the Endevor software change manager (SCM). Leveraged troubleshooting skills to identify root causes of issues and implemented effective solutions to minimize downtime and ensure smooth operation of critical systems. Main focus was on providing ongoing maintenance and addressing issues with deployments on the Endevor SCM platform.
Coordinated the recovery of medical equipment and trained other Asset Recovery agents. Duties included negotiating with contractors, managing customer relationships, coordinating with key stakeholders to ensure timely return of equipment, and creating monthly metric reports to micro analyze the loss rate of active patients. Also utilized skip trace software and engaged outside sources to locate patients and equipment, and provided persistent follow-up for challenging recovery cases. Demonstrated the ability to multitask in a fast-paced environment and had the ability to navigate and manage difficult conversations.
Assisted with renewing and upgrading season ticket memberships. Coordinated year-end season ticket member events. Worked with the customer service department, educated season ticket members on ticket usage, and advised on the benefits of digital technology. Trained new employees on ticketing software and organizational policies and procedures
Provided exceptional customer service to all guests, including problem-solving, ticket processing, and handling inquiries and requests. Recorded and entered customer information into a database, assisted in problem-solving, and handled a variety of ticket orders. Answered incoming guest inquiries and assisted with organizational mailings as needed.