Pune District, Maharashtra, India
Started my journey back in 2018 in the area of F&A working in Accounts Receivable(Collection Process). Having an overall experience of 6+ years both in B2B and B2C covering APAC, EMEA & NAM regions. Always been appreciated for the dedication and result driven attitude. I truly believe in the Mantra of "Action speaks louder than words".
Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Reconcile complex accounts and have excellent attention to detail.
1.Hands on and in-depth knowledge of AR process. 2. Monitoring and collecting accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound. 3.Work with cash application team to apply payments timely & accurately. 4.Maintaining accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared. 5.Provide accurate forecasting of collection promises with the help of weekly projection report. 6.Work with internal department to resolve customer disputes, support correction of root causes and enable timely collections. 7. Customer focused and delivering a positive customer experience on every interaction. 8.Assist in streamlining and improving the accounts receivable process by identifying areas of improvement 9. Scheduled training sessions for staff to enhance skills, maximize potential and improve methods. 10. Have strong ability to take initiative and self- start whenever necessary. 11. Have ability to meet tight deadlines and prioritize workload.
1. Ability to handle multiple calls simultaneously through International inbound and outbound call. 2.Stayed current on policies, procedures and standards to offer optimal support. 3.Listened to individual complaints with open mind and asked detailed questions to understand issues. 4.Highly customer focused and delivering a positive customer experience on every interaction. 5. Providing payment plan to encourage timely debt payments. 6.Processing payment over the call as per GDPR policy. 7.Allocation of outbound tasks among team members to achieve daily target.