Ottawa, Ontario, Canada
In the process of becoming a licensed paralegal and seeking opportunities to gain experience, grow professionally, and contribute to the legal community.
Handled and documented prospective client inquiries regarding requests for care and service and responded to concerns Responded to phone and email messages from clients and employees in a timely manner Collaborated with government funder to help assess and fulfill client healthcare needs Created and maintained the daily schedules of fifty Personal Support Workers (PSW’s) for care and service assignments, ensuring an appropriate match between the client’s needs and the qualifications, skills and abilities of field employees Notified clients and field employees regarding initial schedules and same-day changes Promoted consistency of caregiver assignments and coordination of services. Assisted with training and mentoring of new staff. Required to deal with urgent/same-day service changes for clients and field employees
Responsible for answering a twenty-six-line phone system and directing phone calls and voicemails to appropriate recipients Printing, photocopying and faxing large volumes of administrative documents Data entry and maintaining an electronic and hard copy filing system Preparing and administering a large number of PPE kits for field employees on a daily basis Maintained and monitor office supply inventory
First point of contact for incoming clients at vaccination clinics Verified health cards, client addresses and appointment details using Covax system Provided relevant resources for vaccine information to clients Covid-19 Screening of incoming clients Assisted in the cleanliness and maintenance of vaccination Clinics