Valencia, Valencian Community, Spain
As a Quality Assurance professional and Scrum Master, I have consistently driven excellence and promoted efficient team collaboration. Through my expertise in quality assurance practices and agile methodologies, I have achieved remarkable results in minimizing crash rates and empowering teams to work more effectively. One of my notable achievements as a Quality Assurance professional includes leading a team that continuously achieves a 1-2% sustained crash rate. By closely analyzing crash reports, conducting root cause analysis, and implementing necessary corrective measures, we successfully improved product stability. This accomplishment not only boosted customer confidence but also contributed to the overall success of the organization. In addition to my role as a Quality Assurance professional, I began the Agile journey and became a proficient Scrum Master, effectively implementing agile methodologies to enhance team collaboration and productivity. I have actively facilitated daily stand-up meetings, sprint planning sessions, and retrospective meetings, ensuring that team members remained aligned, goals were clear, and impediments were promptly addressed. One of my core strengths as a Scrum Master has been empowering teams to work better and continuously improve. By fostering a transparent and collaborative environment, I have encouraged team members to share their knowledge, insights, and challenges openly. Through facilitating effective communication and providing necessary support, I have helped teams resolve conflicts, make informed decisions, and achieve project milestones with utmost efficiency. In my capacity as a Scrum Master, I have successfully led teams through several complex and time-sensitive projects. By effectively managing resources, prioritizing tasks, and removing impediments, I have consistently ensured timely project delivery with high-quality outcomes. Moreover, I have continuously sought feedback from team members and stakeholders, utilizing their insights to refine processes, optimize workflows, and drive ongoing improvement (kaizen). Overall, my years of experience as a Quality Assurance professional and Scrum Master have provided me with a comprehensive skill set and a track record of significant achievements. From achieving low crash rates to empowering teams and optimizing productivity, I have consistently demonstrated my dedication to excellence and my ability to drive positive outcomes in complex and dynamic environments.
In addition to my Senior Quality Assurance work for the Mobile team, I currently serve as the Scrum Master for the Architecture and Services team. Some of my responsibilities presently include: - Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews, to ensure smooth team collaboration and Agile best practices. - Act as a servant leader, removing impediments and fostering a productive environment for the Architecture and Services team. - Collaborate with product owners and stakeholders to prioritize backlog items and ensure alignment with project goals. - Promote continuous improvement by coaching team members on Agile methodologies and tracking key metrics to enhance team performance. - Facilitate Big Room Planning (BRP) for the entire Research and Development department.
- Lead the design and execution of comprehensive test plans and test cases for mobile applications across various platforms (iOS and Android), ensuring high-quality releases. -Identify, document, and track bugs and issues, collaborating with developers to facilitate timely resolution to clients and verify fixes. - Triage production issues in real-time and collaborate with various team members from Support, Account Management, and Research and Development departments to deliver the best in class experience to our users/clients. - Collaborate with product managers and developers to understand requirements and provide feedback for continuous improvement. -Continuously strive to meet or exceed a 99% crash-free experience to our Mobile users.
In addition to my work as a Senior Quality Assurance Analyst for the Mobile team, I also served in a hybrid capacity as a Senior QA Analyst for the Web team. Some of my responsibility included: - Collaborate with cross-functional teams to develop and execute comprehensive test plans for web applications, ensuring functionality, usability, and performance standards are met. -Conduct manual and automated testing, identify, document, and track bugs, and verify fixes to maintain high-quality web products. - Communicate effectively with developers and stakeholders to clarify requirements and provide detailed test reports. - Support continuous improvement of QA processes and tools to enhance testing efficiency and coverage.
I enjoyed a personal sabbatical. Locations visited include Belize, Hawaii, France, Portugal, Spain, and Costa Rica.
Ingenious Med is a cloud based, web and mobile point-of-care application that automates the workflow of medical care teams in the areas of coordination, billing capture, and advanced analytics. -Servant-leader for the high-performing iOS development team and oversaw the end-to-end delivery of iOS feature/defect mobile releases, working in a Scrum/Scaled Agile Framework (SAFe) environment. - Facilitated the Scrum ceremonies for the team including Daily Scrum, Release Planning, Sprint Planning, Sprint Review and Sprint Retrospective meetings. - Supported the Product Owner in planning and refinement/grooming to ensure the product backlog was staged with two or more sprints worth of work items for the team. - Coached and guided the iOS scrum team to ensure the team properly adhered to the Scrum/Agile rules, practices, and methodology. - Removed impediments and resolved conflicts within the iOS scrum team enabling them to focus on continuous improvement. - Strong application of the principles and concepts of continuous improvement (Kaizen). - Added strong contributions to help the team identify impediments and action items that improved efficiency, effectiveness, and predictability of the iOS project deliveries. - Managed relationships and communication with all team members including developers, quality assurance, UX, product owners, architects, senior management, and other Scrum Masters in the organization (Scrum of Scrum and Scrum Master Council). - Excellent analytic and critical thinking with a problem solving and root of cause analysis drive. - Soft skills and knowledge of servant-leader, facilitation, coaching, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
- Directly supervised a total of 6 QA Analysts, both local and global for the Mobile QA team which was responsible for certifying new customer releases in bi-weekly sprint cycles while aligning Mobile Team goals closely with the Android release team to ensure parallel achievement/delivery of product releases. - Spearheaded the initiative to maintain a best-in-class ≤2% crash rate for both iOS and Android platforms, creating an expectation of excellence that became the cultural norm/expectation for the Mobile development team. - Individually identified and triaged customer issues for both mobile platform teams, and assign priority and severity, and then managed the process from defect creation to release/resolution. - Facilitated collaboration between both mobile platform teams and the Test Automation team in preparing, updating, and maintaining automation scripts and test cases. - Assisted company leadership and HR with interviews, personnel recommendations, and new staff onboarding. Created ad-hoc training documents and supportive work materials as requested/needed.
- Initiated and managed various projects including Messaging for the Apple Watch, PDF Forms delivery, Voice-Recording capture and playback, Group Chat, and Offline Diagnosis Search. Completed testing on iOS, wrote test cases, participated in team meeting and overall contribution to resolve incoming workload as assigned.
Primary responsibilities included responding to customer defects on Afaria, SAP’s Mobile Device Management (MDM) software solution, developing minor feature enhancements, and delivering high-profile bug and crash fixes.
Served as the Mobile Customer Production Resolution QA Team Lead for both the iOS and Android platforms. Primary responsibilities included responding to customer defects on Afaria, SAP’s Mobile Device Management (MDM) software solution, develop minor feature enhancements, and deliver high-profile bug and crash fixes.