London Area, United Kingdom
I am a Product Leader passionate about transforming business challenges into innovative, customer-centric products that drive measurable growth. Based in London, originally from Ireland, I combine pragmatic leadership with a relentless drive to deliver market-winning solutions aligned with clear OKRs. My approach is simple: define the outcomes we want to achieve, work backward to map the path, and encourage experimentation — failing fast to learn faster and iterate toward success. I’ve led diverse teams to launch digital products for some of the UK’s most beloved media brands, including talkSPORT, Virgin Radio, The Sun, and The Times. Notably, during the Covid-19 pandemic, I led the product team behind the launch of Times Radio across web, app, and smart speaker platforms, navigating the complexities of remote working and shifting restrictions. More recently, I led the product team behind TalkTV’s multi-platform launch with Piers Morgan. Recognised as an Emerging Leader by News UK, I continue to develop my leadership capabilities to inspire and empower teams for sustained success. Outside work, I embrace travel, fitness, new experiences, and enjoy balancing a dynamic social life with family, often fueled by coffee and the joys of parenthood
As Head of Product, I lead the vision, strategy, and execution for a dynamic portfolio of digital products, including apps for mobile and connected TV, Alexa smart speaker skills, and multimedia news, audio, and video websites. I manage product development for renowned brands such as talkSPORT, Virgin Radio UK, Times Radio, and Onic Radio stations in Ireland. I’m leading the charge on AI and personalisation initiatives to deliver tailored, data-driven user experiences. Our strategic goal is to actively drive first-party data acquisition to strengthen audience relationships, build engaging user experiences, and unlock new growth opportunities for our business. Working within a fast-paced, agile environment, I empower cross-functional teams to deliver innovative, user-centered experiences that enhance audience engagement and drive digital growth across multiple platforms.
Digital Platforms looks after The Paywall, Subscriptions and Registration for The Times and The Sun at News UK. We manage the full customer lifecycle from registration, subscribe, in life and cancellation/termination of their subscription as well as the access to content on our digital products. The platform is cloud based using technologies including Salesforce, Zuora, Informatica, Amazon SWF, SNS, SQS and RDS. Working with the Head of Product and Engineering, I am responsible for Delivery across 8 internal teams and 1 agency team working in Agile Scrum and Kanban to deliver against key business and technology objectives as we evolve the platform to meet 1 million subscribers and encourage more users to register for our products. My direct reports include All Agile Project Managers, Business Analysts and Scrum Masters working across the entire programme ensuring that all are happy, teams are delivering to target along with mentoring younger members of the team in Agile and delivery. Key responsibilities include - Execution of the roadmap, Programme Budget, Team Performance and Delivery, Resourcing, Programme Structure and Planning.
Sun Savers is the richest loyalty programme in the UK offering readers the opportunity to get cash back for reading the paper along with some great offers and treats to reward their loyalty. I look after the delivery of the programme of work with both internal and agency teams working together to achieve national targets.
Customer Platform is the Subscriptions Management System for The Times and The Sun. We manage the full customer lifecycle from acquisition, in life and cancellation/termination of a customers subscription. The platform is cloud based using technologies including Salesforce, Zuora, Informatica, Amazon SWF and Amazon RDS.
Major achievements include: • Redesigning processes that resulted in a reduction of outstanding debt by 80% over a 6 month period. • Developing bespoke solutions for a multitude of clients, ranging from Self Service transaction processing to Large Campus Wi-Fi solutions. • Year on year promotions, taking on more responsibility, leadership and commitment at each stage. Business Analyst - KANBAN Small change Team • Working with the Client to understand small changes to the groups websites • Communicating changes to the Development team (Onshore and Offshore) and pushing them through to production • Status Reporting, Prioritization, Dashboards created and communicated through Jira Test Manager - Airport Positive ID using Biometric Facial Recognition • Test Managed biometric solution using e-chip passports and biometric verification • Unique solution to meet the client’s needs and improve passenger journeys • Integrated Self Service Bag Drop and Self Boarding solutions Test Lead/Business Analyst – Post Sale IT Separation Programme • Network and Infrastructure Test Lead for a Large IT Separation Programme • Managed client expectations based on delivery timelines • Tested Oracle BI, Oracle Billing and Oracle HRMS through the full testing lifecycle Test Lead - Next Generation Wi-Fi Programme • Testing across multiple device platforms such as IOS, Android, Windows, Blackberry etc • Managing third party testing and defect resolution Business Analyst - Self Service Bag Drop • Trial process redesign of Airport baggage Acceptance solutions • Requirement Gathering for Biometric identification and Work Flow Changes Test Analyst – Pre Sale IT Separation Programme • Tested the separation of and cloning of statistical systems Business Analyst – International Tobacco Company • Investigate client requirements, time bookings and match them to invoices raised • Work with the client to resolve any discrepancies through to resolution
I was the main website contact for www.spinsouthwest.com, facebook.com/spinsouthwest and twitter.com/spinsouthwest Duties included: -Designing Banners to Promote Competitions/Show/Sponsorships using Photoshop -Keeping the content current -Targeting the right content for our listeners -Designing and Coordinating changes to the Website with the development team -Launching iPhone and Android Smart Phone Apps Social media is huge for a youth radio station. Posting regularly with competitions, funny pictures, entertainment updates and linking all back to the stations website helped to grow the stations Facebook and twitter accounts. While I was there we grew Our Facebook page to Over 71000 followers and it still grows steadily everyday. www.facebook.com/Spinsouthwest Twitter was just taking off with under 20s when I was working at SPIN. We were ahead of the game when it came to twitter and increased our usage in line with the increased interest in twitter by out listeners. Creating competitions which ran via twitter allowed us to increase the stations followers. www.twitter.com/Spinsouthwest Monitoring the website with Google analytics and bit.ly allowed us to see what content was popular and what content we should consider discontinuing. The station promoted the website as a place to get the latest celeb gossip. Targeting the stories correctly and posting them on facebook and twitter allowed us to increase hits to the website. Regular and interesting updates increased the stations website revenue/
During my Time at SPIN South West I presented a number of key primetime shows including early evenings and Weekend Drive. Presenting the Daily Zoo Crew chart each evening provided me with the challenge of generating engaging content that took the show to the No 1 spot for our target audience. I worked closely with the programme director and presenting team on content, promotions and innovation to keep the station sounding fresh and engaging at a time when other music sources started the challenge to change listening habits. As is the case in most radio stations, you have additional duties off air. Part of my duties included play listing and Music Scheduling ensuring the sound of the station matched our our audience at each end of the day. I also presented and ran external events for Munster Rugby, On air Clients and Station Promotions. Shows I presented, Zoo Crew Hot 30 – Weekdays 6.45pm – 8.45/9.45pm The Late Shift – Sun-Thurs 9.45pm – 00.45am SPIN Hits at the Weekend – 2.45pm -6.45pm Cover Presenter for Breakfast, Mid Mornings and Drive Time Key Achievements - #1 Show in our target market at that time - Increasing Market Share by 2% and Listened yesterday figures - Working with Clients to come up with engaging mechanics for competitions Other Duties Included -Assistant Music Director Duties -Covering Music Director Duties when PD or MD were on Holidays -Music Scheduling using RCS Selector and Linker -Researching New Music -Creating "Pick The Hits" Playlists Training -Full Day Training Course with RCS Master Control on Linker and Selector -Advanced Speech & Voice Training with Eric Dixon -Libel & Defamation with Andrea Martin -Various Courses with Mark Story of Radio Story
Presented a Weekly Magazine Type Radio Show called Fresh, Show Features included: -Interviews with local Bands such as FRED -Entertainment News -First with New Music on the Station -Quirky News Stories My Radio Show was nominated for the Student Media Awards(sMedias) for a special show I did on Cork Band Fred During my time with Cork Campus Radio(Now UCC 98.3) I was an active member on the Management Committee Duties Included -Representing all Volunteers at the station at monthly management meetings -Idea generation for Station Fundraisers -Show idea Generation
I worked as a tutor at Unversity College Cork while completing my degree. I tutored first year Commerce students in all Microsoft Office Products such excel, word and powerpoint. Duties included -Presenting engaging tutorial, -Creating Slide Show Presentations to use during the tutorial, -Working with individual students to ensure they understand the material -Coordinating exams