Greater Milwaukee
With over 10 years of professional experience in customer-focused roles and Logistics, I currently work as a Product Specialist at LoadStop, a leading provider of API-enhanced SaaS Enterprise TMS solutions. My contributions center on delivering impactful product demonstrations, driving client engagement, Training, Onboarding Clients, and supporting team initiatives to enhance organizational efficiency. At LoadStop, I leverage my expertise in SaaS sales, product demonstration, and firsthand logistics experience to influence client decisions and foster business growth. By aligning with our team's mission to innovate within the logistics and trucking industry, I contribute to advancing connected, AI-driven digital solutions for our clients.
• Conducted detailed product demos to guide clients through the sales process, influencing their decisions. • Engaged in cold calling and outreach to potential clients to drive sales growth. • Trained internal team members on system processes to enhance overall efficiency.
Account Executive selling AI / SaaS Transportation Management System for Carriers, Brokers and Shippers with a focus on visibility and security and API connectivity. Lead customers through full sales cycle from in-depth demo presentations, closing, onboarding, training through customer support. Provide onboarding / training for Spanish speaking customers. Meet 110% of sales goals and KPIs. Part of a core start-up team that grew the company 10x in four years.
• Managed high call volumes in the customer protection/fraud department at Bank of America in Wisconsin, assessing accounts and providing top-notch customer care and security. • Accurately entered data at a fast pace to ensure efficient operations and maintain account integrity.
Customer resolution pertaining to lost/stolen credit cards. Background checking via Lexis Nexis and Experian. Managed large call volume in an efficient manner. Responsible for data sensitive and secure customer accounts. Team lead for Spanish speaking customer resolutions.
Dispatched and supervised dispatchers for a fleet of 50 trucks. Operated Ascend Dispatch software and TMW TMS. Broker freight using load boards and existing relationships. Developed and maintained customers like Tyson, Walmart and Aldi. Oversaw pick-ups, deliveries and yard management for drop and hook operations. Interpretation for Spanish speaking drivers.
• Managed customer accounts and relations to acquire new accounts. • Oversaw operations and trained new employees for efficiency. • Directed dispatch operations and optimized truck routing for cost savings. Scheduling appointments and managing routing
Operate AS400 dispatch software. Dispatch trucks and broker freight. Spanish translation. Data entry and Scheduling.