Bingham, England, United Kingdom
A proactive and enthusiastic Revenue Performance Analyst at Virgin Atlantic, overlooking performances for the full network. Developed trackers and models to help the business and team to track route performances more effectively, developed and revamped various models in aim of streamlining the workload and producing a cleaner view with more in depth details. Worked with multiple stakeholders in developing budget numbers, weekly forecasting and trading actions whilst supporting discussion with partners in meetings from a revenue management stand point, providing insights and support to the Sales team.
-Managed and looked after trading performances of full network using models, spreadsheets and PowerBI platforms to put forward suggestions and focus areas to the leadership team about sales, campaigns and mitigation plans. -Developed month-end reports, took lead in driving the monthly updating process and presenting them in commercial team meetings, analysing performances across the network, and taking on requests to perform deep dives on highlighted routes. -Delivered 2024 and 2025 budget making process by taking lead in liaising with relevant stakeholders using historical data and macro environment impacts at a granular level. -Produced the budget numbers for Virgin Holidays team using large amounts of data sets and modelling, and gained confidence from stakeholders and leadership team with the final output, supported by evidence. -Developed multiple tracking files for intakes with different focal areas to help drive discussions in teams catch-ups to identify areas to focus on to maximise volume and revenue. -Developed baseline and proxy routes data model successfully. Worked with Network and Sales to obtain route end goals and expected shares to create booking curves for tracking. Took lead in regular model and route reviews to give confidence to the business and leadership team, improving model accuracy and highlighting any potential problems ahead of time. -Took lead in developing the new budget model in conjunction with the I&D team to improve forecasting accuracy and efficiency. -Took lead in developing trading and opportunity scores using a variety of data sets to create a one-pit-stop view for stakeholders in identifying areas for improvement or yielding to achieve revenue maximisation. -Trained new joiners to be comfortable in their new position while ensuring the high quality output of daily and BAU tasks, and assisted my manager in planning the training plan, ensuring the plan and schedule are robust and efficient.
- Installed CRM into test environment and help set up environment pages for future reference - Troubleshooted and tested the system, and successfully found bugs in the CRM system and worked together with the Development team to resolve the area and performed multiple testing - Collected data and set up automated testing path for future use on client environment to ensure the run time is in satisfactory range and troubleshoot any problems redundancies that causes the system to slow down - Analyzed the customer requirements with the services team to ensure the final product provided matches client's expectation
Connected with students, graduates, and staff from different backgrounds such as EY, Alpha FMC, Bain & Company, BDO, Capital One, ICAEW, London Business School, and PwC. Learned about the operations, rationales, plannings of consulting and professional services. Completed a problem-solving project designed by EY, allowing me to get more hands-on experience on how to think in a larger picture as well as implement skills learned to use.
- Represent University of Southampton in campus open days and make sure the potential candidates are well informed of the information of the courses they have chosen. - Prepare presentations to share my own experience in university - Participated in Q and A sessions to answer questions from applicants and candidates to make sure they are well informed and clear up any confusion and uncertainties