Murrieta, California, United States
As a Data and Customer Success Manager at MSW Consultants with over a year of experience, I facilitate seamless onboarding for municipalities and agencies to the Minerva application. By managing over 40 onboarding instances and delivering comprehensive client training, I enable users to effectively leverage software capabilities. My role includes developing tailored solutions to address process challenges, enhancing operational efficiency for clients. With over a decade of diverse professional experience, I bring a strong foundation in data management and analysis, supported by skills in Microsoft Excel, SQL, and Python. My mission is to empower teams with data-driven insights and process improvements that drive tangible results.
• Managed over 40 onboarding instances for various cities and agencies, ensuring smooth transitions to the Minerva application. • Provided comprehensive client training to empower users in leveraging software capabilities effectively. • Developed tailored solutions to address process challenges, enhancing operational efficiency for clients.
● Assisted with the Logistics Coordinator and Milieu Director with direct client reports for efficient workflow. ● De-escalated conflicts. ● Solved billable hour issues by working directly with billing department. ● Provided solutions to safety and logistical problems that arose daily.
● Created a positive work environment, implemented LEAN ideals and projects, route optimizations and fleet management. ● Forecasted financials and consistently overachieved in profit margin per month. ● Developed a model to decrease payroll expense per month without risk to the company or employees. ● Received the award for highest profit margin in the country in 2016.