Los Angeles, California, United States
IT professional with a strong foundation in system support, troubleshooting, and customer assistance. Quick learner with a passion for technology and problem-solving. I have experience developing, maintaining, and troubleshooting local networks to optimize performance. I have worked with LAN/WAN configurations, VPN setups, and TCP/IP troubleshooting to ensure reliable connectivity. Additionally, I have experience in diagnosing network slowdowns, managing networked devices, and optimizing bandwidth usage to improve overall efficiency.
Provided technical support for ERP systems, including Magento, Shopify, and Amazon Business. Trained new employees on system usage and troubleshooting procedures. Installed, imaged, and configured new workstations based on hardware needs. Identified system inefficiencies and contributed to the development of new e-commerce platforms.
Managed patient data and implemented improved information handling practices. Troubleshooted office hardware/software issues and maintained system efficiency. Verified insurance details and optimized claim processing workflows.
Contribution in 2 labs, FMHM (mask and speech data analysis) and Bisyl_stress (speech analysis) Cleaned and processed raw video data for quantitative analysis. Developed a data extraction pipeline to automate data conversion into structured formats. Conducted statistical analysis to ensure dataset validity.