United States
I have a strong desire to obtain a key position in a fast paced work environment, which will allow me to build upon the strong work foundation I already possess . My background and experience are in the fields of coaching, employee development, administrative duties, and customer service/technical support primarily within a Call Center environment both on-site and virtual.
●Addressed all inbound calls and e-mails from customers and retailers ●Processed retail, wholesale, and key account orders ●Worked with Sales Team to create new sales promotions ●Implemented process improvements to reduce task completion times
●Managed a team of 15 direct reports ●Monitored department email and phone Service Level Agreements to ensure targets were met ●Facilitated weekly meetings and training with agents and senior level management ●Addressed escalated member concerns via email and phone correspondence ●Assisted with new hire onboarding and development ●Created and implemented internal and external process improvements to improve agent productivity and customer satisfaction
●Addressed escalated member concerns ●Completed data entry and administrative tasks ●Selected to be part of the first group of associates promoted to this new role ●Created and implemented several process improvements/enhancements
●Addressed member inquiries via e-mail and phone ●Contributed to the creation and implementation of several process improvements ●Promoted due to consistently exceeding metric goals and improving internal processes
●Handled both client and employee scheduling ●Organized and managed off-site wedding and event services ●Partnered with vendors and advertisers to increase brand awareness and revenue ●Served as a Personal Assistant to the CEO ●Completed all data entry and financial reports for the business daily
●Answered inbound customer calls providing billing and technical support assistance ●Selected to be a Training Assistant; assisting and developing new hires ●Ranked within the top 5% for performance company wide