New York, New York, United States
I help organizations turn AI from a concept into measurable business impact. Over the past decade, I’ve partnered with innovative companies to deploy technologies that reshape how work gets done — from workforce engagement platforms to generative AI assistants and skills intelligence systems. My focus sits at the intersection of technology, human behavior, and organizational change. I work closely with the C-suite and senior leaders to identify high-value use cases, drive adoption, and translate insights into action.
Workera is the skills intelligence platform redefining how enterprises understand, develop, and mobilize talent. Workera is leading the intersection of skills and AI. Verified skill signals and benchmarking Industry-leading skills assessments Unique personalized learning plans at scale. ➡️ Partner with customers on driving workforce transformation, AI readiness, and skills-first talent development ➡️ Advise customers on assessment design & strategy, learner engagement best practices, and translating employee skills insights to impactful organizational change strategies
Acquired by ServiceNow, December 2025 AI-powered copilot platform enabling enterprise teams to automate employee support, resolve IT issues, and improve productivity through generative and agentic AI .- Designed and launched the company’s first online customer community, resulting in a 50% reduction in first-response and resolution times, and 15% decrease in email-based support tickets within one year. - Developed and operationalized a self-service feature request system, eliminating manual CSM intake and boosting customer-submitted product ideas by 3x. - Partnered with Product and Marketing to shape the community strategy, increase feature adoption, and surface high-impact customer feedback for roadmap decisions. - Led onboarding program redesign through a monthly implementation training program, scaling customer attendance by 300% in six months and achieving a 92% CSAT score.
Acquired by ServiceNow, December 2025 Managed a $2.5M+ ARR portfolio of enterprise and strategic accounts, driving 95% retention and high NPS (8.2) and CS team (8.4) scores. Delivered joint success plans that increased employee AI Assistant adoption by 18% on average, translating to measurable gains in employee productivity and internal ticket deflection. Led quarterly executive business reviews, linking data to value realization (e.g., reduced time to issue resolution, increased adoption, ticket deflection from existing support channels) and identifying expansion opportunities with IT, HR, Legal and Finance teams. Acted as internal customer voice advocate to influence product features and agentic AI automation use case priorities.
Glint acquired by LinkedIn, October 2018 Employee engagement and people success SaaS solution acquired by Microsoft, helping enterprise HR teams measure sentiment, build culture, and drive organizational performance. - Consulted with Fortune 500 HR teams to implement survey-based engagement strategies, achieving 85% average survey response rates and actionable insights delivery. - Facilitated post-survey workshops to translate sentiment analysis into executive-level change management roadmaps. - Helped shape roadmap feedback loops by correlating usage patterns with survey design and HR goals.
Global organizational consulting firm offering talent strategy, employee engagement analytics, and workforce transformation solutions for Fortune 1000 clients. - Managed survey implementation lifecycle, including instrument design, rollout communications, and stakeholder reporting. - Delivered insights to senior HR leaders by synthesizing large-scale engagement and culture data.