Copenhagen Metropolitan Area
For more than 25 years I have enjoyed working with customers helping them understand how technology can be applied to solve their technical and business challenges. I have worked with customers and partners from all over the world positioning Enterprise IT technology, Industrial Internet of Things (IIoT), Customer Experience/CRM and ML/AI solutions.
* Managed a wonderful team of solution engineers supporting the AMER enterprise business of Agentforce Service Cloud for Manufacturing, Automotive and Energy customers. * Organized and managed global Service Pillar Owner Program (Service POP) ensuring relationship between Product Management and Solutions Engineering * Collaborated with corporate COE division to ensure relevant, scalable demo capabilities across multiple industries and verticals * Had a lot of fun in the process
Worked with Financial Services customers across US understanding their pains, drivers and requirements matching these up to the capabilities of Salesforce Service Cloud and partner technologies.
As a Solution Architect, I focused on supporting Sales and customer prospects with the following activities: * Discovery (assessing customer outcomes, levers and barriers) * Creating outcome value maps and maturity models to accelerate sales process * Architecting technical solutions * Technical demonstrations * Create proof of concepts enabling customers to validate GE solutions * Build and maintain demo environments * Developing technical reference architectures for GE solutions * Creating customer-facing solution technical videos * Working closely with GE product management and development teams on NPI (new product) development
Manager for North American & European Sales Engineering teams * Deal review & qualification with Sales & Business Development leadership groups * Day to day participation in activities related to sales opportunities (Americas, Europe & Asia Pacific regions) * Focus on OEM & strategic accounts * Work closely with Customer Success/Delivery, Support, Product Management & Engineering * Spearheaded integration effort of Sales Engineering team after acquisition by GE Digital
Manager for cross-business unit/global team focusing on: * Technical sales enablement for multiple business units including Security, Service Management, Enterprise Management and Application Delivery/DevOps. * Mentorship and training for global sales engineering organization * Work cross-business unit to meet top management customer goals instead of silo'ed initiatives * Standardize delivery process of proof-of-concept & demonstration environments
Principal Consultant covering Business Service Optimization including areas like desktop management, service management, IT asset management and software change management. Providing support and mentorship for sales engineers across North America within Business Service Management (Client, Service and Asset Management) - Focus on large strategic opportunities - Maintain and development of standardized demonstration environment - Liaison between Sales Engineering and Development
Level 2 Support Engineer for Unicenter Asset Management
Junior Consultant for Capacity Software in Denmark