Nairobi County, Kenya
I am a brand builder who thrives on challenging strategic and creative tasks. Leading and nurturing exceptional teams is my passion, and I take pride in delivering marketing campaigns that have a profound impact on both metrics and people's emotions. From improving Gillette's Brand Perception and growing their Instagram following from 0. Crafting campaigns for Amazon Prime Studios serie's and winning over a Million hearts and eyeballs or increasing Instacart's engagement and click-to-purchase rate via email, With an unconventional CV, I possess a proven track record in various marketing communications roles.
• Achieved and maintained a 90% customer satisfaction rating. • Managed the CRM system, analysed data and provided reports on customer relations. • Trained and educated Customer Support Agents on Instacart, brand ethos and customer relations.
• My team and I increased Gillette sales by 120% in the youth demographic through digital campaigns. • Managed Digital Campaigns and Content Marketing Strategy for Gillette. • Conducted customer surveys and collected data to gain insight, improve and make informed decisions on brand experience and growth. • Managed social media channels, content creation, scheduling and publishing for Instagram, Facebook and Twitter. • Developed social listening to create campaigns and content that related with the target audience.