New York, New York, United States
Building teams. Driving sales. Connecting leaders.
Engaged and leveraged BT’s mobility community to drive its strategic priorities and, working with market units, identified and developed commercial growth opportunities across BT's mobility and convergence portfolio.
Managed a team of 15 through the creation of the regional (London) Shared Services Project Control team to deliver project control management services for FTSE100 BT Global Services contracts. Coached and led the team through a major organizational change delivering transformative efficiency gains and major cost savings through the introduction of new operating processes with emphasis on lean, continuous improvement, and the establishment of best practice. Achieved above target on time, cost, and quality KPIs.
BT Payments Proposition and business development in the mobile payment space. Developed the go-to-market and product strategy for a mobile payment service in partnership with a leading merchant service provider. BT Conferencing Developed and managed the implementation of new processes and improvements for Conferencing's Service Delivery team as part of transformation to achieve CEO's vision of "fast delivery with zero defects." Openreach Field Dynamics Identified 8% productivity gap in field force planning and delivery. Structured pilot and process recommendations to achieve productivity improvements for roll-out across the UK. Capacity Planning Designed and documented decision making governance and best practices to inform use of an operational planning model for the Service Delivery Capacity Planning team.
Integration of Maritime Domain Awareness technologies, processes, new business rules, and doctrine into the Commander, US Naval Forces Europe and Commander, US Naval Forces Africa watch floors. Managed and authored technical reports and implementation deliverables as part of a $9 million global project. Operational and procedural recommendations were adopted by U.S. Navy leadership for use at the national level.
Served as a technical analyst for Maritime Domain Awareness technologies while attached to the Office of Naval Intelligence. Responsible for training and testing initiatives for Joint Capability Technology Demonstration programs. Served as an Assistant Personnel Officer for the Superintendent's Personnel Office while attached to the U.S. Naval Academy. Served as the EA to the Naval Academy Lead for the 2007 Annapolis Middle East Peace Conference.